Insurance Customer Service Representative
Location: SUNNYVALE, CA
Job Type: fulltime
Company: AJ Abdelkhalek - State Farm Agency
Salary: $52000.0 - $72000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative – Summary
Are you a licensed insurance professional looking to advance your career with a reputable agency? As an Insurance Customer Service Representative, you will play a critical role in delivering exceptional client support and driving business growth through proactive communication and solution-oriented service. This full-time, in-office opportunity is ideal for candidates with active Property & Casualty and Life & Health insurance licenses who are dedicated to providing a remarkable customer experience. If you are passionate about empowering clients, strengthening customer relationships, and contributing to a high-performing team, we encourage you to apply for the Insurance Customer Service Representative position today.
Located in the vibrant community of Sunnyvale, CA, our agency offers a dynamic work environment committed to professional growth and advancement. Join an established State Farm Agent’s team where your skills and initiative will be valued and rewarded. Take the next step in your insurance career by supporting individuals and families with their insurance needs while building your own expertise and opportunities.
Duties & Responsibilities- Establish and nurture customer relationships by providing friendly, prompt, and accurate service at every touchpoint.
- Respond to insurance inquiries regarding policy availability, eligibility, coverage options, policy changes, transfers, claims submissions, and billing questions.
- Conduct needs-based reviews to educate customers on insurance products and recommend appropriate solutions tailored to their unique situations.
- Maintain a strong, positive work ethic and demonstrate commitment to client satisfaction and agency goals each day.
- Provide timely and thorough activity reports to the agent and ensure all documentation is accurate and up to date.
- Collaborate with team members to deliver seamless service and contribute to a supportive office culture.
- Stay current on industry products, licensing requirements, technical developments, and ongoing education to ensure the highest level of service and compliance.
- Competitive base salary reflecting your experience and credentials as an Insurance Customer Service Representative.
- PTO (Paid Time Off), including vacation days and personal/sick leave, supporting a healthy work-life balance.
- Opportunities for valuable on-the-job experience in a growth-focused insurance agency.
- Potential for career development and advancement within the agency for high-performing team members.
- Active Property & Casualty insurance license (required).
- Active Life & Health insurance license (required).
- Excellent interpersonal, written, and verbal communication skills.
- Demonstrated people-oriented attitude and strong organizational abilities.
- Self-motivated with keen attention to detail and accuracy.
- Proactive approach to problem-solving and customer service.
- Ability to efficiently learn and use computer systems relevant to insurance operations.
- Strong sense of pride in delivering timely, high-quality work.
- Team player with the ability to multitask in a fast-paced office environment.
- Commitment to continuous learning, including product updates and industry best practices.
- Holds both Property & Casualty and Life & Health insurance licenses.
- Thrives in customer-facing roles and is passionate about providing exceptional service.
- Demonstrates strong communication skills and enjoys educating clients on insurance options.
- Motivated by personal and team success with a focus on professional integrity.
- Adaptable, organized, and detail-oriented, with a proactive mindset for problem resolution.
- Interested in building a long-term career in insurance, with a willingness to grow and advance within the agency environment.
- This Insurance Customer Service Representative position is with an independent State Farm Agent, not with State Farm Insurance Companies directly.
- Selected candidates must complete all applicable licensing and training requirements as mandated by the agency and state regulations.
- Employees of State Farm agents are not employees of State Farm Insurance Companies.
- Our agency is an Equal Opportunity Employer. We welcome applications from all backgrounds and experience levels.
- If you are driven to succeed and envision yourself excelling in the Insurance Customer Service Representative role, we invite you to apply by clicking the job application button today. Take advantage of this opportunity to join a respected team and make a meaningful impact in the community.