Insurance Customer Service Representative
Location: SCHUYLKILL HAVEN, PA
Job Type: fulltime
Company: Bob Klinger - State Farm Agency
Salary: $20.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative
Are you searching for an opportunity to blend customer service and sales skills in the insurance industry? Our team is seeking an Insurance Customer Service Representative to join our reputable agency. As an Insurance Customer Service Representative, you will play a pivotal role in supporting clients, providing expert sales guidance, and delivering exceptional service while building a successful insurance career. This position offers both full-time and part-time employment options in Schuylkill Haven, PA, with a focus on helping individuals and businesses safeguard what matters most to them.
Our agency is built on a foundation of integrity, teamwork, and continuous growth. We pride ourselves on delivering personalized insurance solutions, including auto, home, renters, life, and business insurance products. With decades of experience, our staff is dedicated to creating a supportive and collaborative work environment where team members can develop professionally and make a positive impact in the community.
As an Insurance Customer Service Representative, you will be the primary point of contact for clients, assisting with policy inquiries, processing service requests, and providing product recommendations. You will collaborate closely with a knowledgeable team, receive ongoing training, and have access to advancement opportunities within the agency. This role is ideal for individuals who are motivated to achieve results, enjoy building relationships, and are eager to expand their expertise in the insurance sector.
Schuylkill Haven, PA offers a welcoming community atmosphere, making it a great place to grow your insurance career while serving a diverse range of customers. If you are passionate about helping others and want to be part of a respected agency, we invite you to apply and take the next step in your professional journey.
Insurance Customer Service Representative - Summary- Serve as the first point of contact for clients, ensuring prompt and courteous service.
- Educate clients on available insurance products and recommend coverage options suited to their needs.
- Support sales initiatives by identifying new business opportunities and cross-selling when appropriate.
- Maintain accurate client records and process policy changes or renewals efficiently.
- Collaborate with team members to achieve agency sales and service goals.
- Provide excellent customer service through in-person, phone, and digital interactions.
- Assist clients with policy inquiries, payments, claims, and service needs.
- Demonstrate strong sales motivation by actively presenting relevant insurance solutions.
- Contribute to a positive, team-oriented office culture.
- Utilize computer systems to manage client accounts and document interactions.
- Meet or exceed individual and team sales targets as established by agency leadership.
- Competitive base salary, with additional commission potential based on sales production.
- Team-based office bonuses for overall performance.
- Consistent weekday work schedule with no weekend or holiday obligations.
- Flexible paid time off to support work-life balance.
- Supportive environment with ongoing training and professional development opportunities.
- Active Pennsylvania Property & Casualty License, Pennsylvania Life & Health License, or both (required prior to hire).
- Excellent verbal and written communication skills.
- Proficient with computers and able to navigate multiple systems simultaneously.
- Demonstrated reliability, attention to detail, and organizational skills.
- Ability to work effectively as part of a team and independently.
- Positive attitude and willingness to learn new products and processes.
- Motivated self-starter with a passion for sales and customer service.
- Thrives in a collaborative, team-oriented office environment.
- Adaptable and able to handle a variety of customer needs efficiently.
- Seeks long-term growth and advancement within the insurance industry.
- Demonstrates professionalism and integrity in all interactions.
- Our agency is committed to fostering a diverse, inclusive, and supportive workplace.
- We encourage individuals with the required licensing and a strong interest in insurance sales and service to apply.
- Submit your application by clicking the apply button and take the first step toward a rewarding career as an Insurance Customer Service Representative.
- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you are ready to make a difference in customers' lives and advance your career, apply today for the Insurance Customer Service Representative position and join our dedicated team!