Insurance Customer Service Representative
Location: OKLAHOMA CITY, OK
Job Type: fulltime
Company: Kenny Smith - State Farm Agency
Salary: $35000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Are you an individual who is passionate about delivering outstanding customer service within the insurance industry? As an Insurance Customer Service Representative, you will have the opportunity to work with a leading insurance agency, supporting valued clients and contributing to a positive customer experience. This full-time position is ideal for those who possess strong communication skills, attention to detail, and the motivation to build lasting relationships with customers. If you are ready to advance your career and make a meaningful impact, applying for the Insurance Customer Service Representative position is your next step.
Joining our team as an Insurance Customer Service Representative means becoming a vital part of the agency’s commitment to delivering high-quality service. In this role, you will interact daily with clients, answering questions, addressing concerns, and providing guidance regarding a variety of insurance products and services. Your responsibilities will include managing client inquiries, providing policy information, processing changes, and helping customers navigate insurance options. By adopting a customer-focused approach, you will play a key role in enhancing customer loyalty and satisfaction.
Working in Oklahoma City offers a vibrant community atmosphere and access to a thriving business sector, making it an excellent location to grow your career in insurance. As an Insurance Customer Service Representative, you will have access to comprehensive training and support, allowing you to build valuable experience and prepare for future advancement opportunities within the agency.
Insurance Customer Service Representative - SummaryThe Insurance Customer Service Representative serves as a primary point of contact for clients seeking support with their insurance policies. This position supports the agency’s mission by fostering trust, providing accurate information, and ensuring each client receives prompt, friendly, and efficient service. This full-time opportunity is suited for individuals who are detail-oriented, passionate about client care, and motivated to contribute to a positive team environment.
Duties & Responsibilities- Answer incoming phone calls and greet clients in a professional manner
- Establish and maintain strong customer relationships through proactive communication and follow-up
- Provide timely, accurate, and courteous service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Utilize a customer-focused process to educate clients about various insurance options suitable for their needs
- Document customer interactions and maintain accurate records in accordance with agency procedures
- Collaborate with team members to ensure seamless service delivery and uphold the standards of the agency
- Participate in regular training to stay current on insurance products, policies, and industry regulations
- Assist customers with policy renewals, endorsements, and claims support as needed
- Competitive base salary with commission opportunities available
- PTO – including vacation and personal/sick days
- Retirement plan to support your long-term financial security
- Comprehensive health and dental insurance coverage
- Valuable hands-on experience in the insurance industry
- Potential for professional growth and advancement within the agency
- Sales experience (inside sales, outside sales, retail sales, or telemarketing) preferred
- Excellent written, verbal, and listening communication skills
- Self-motivated with a proactive approach to problem-solving
- High attention to detail and accuracy in all tasks
- Ability to work effectively within a team environment
- Strong skills in assessing customer needs and conducting effective client interviews
- Ability to relate to customers and build rapport quickly
- Willingness and ability to obtain Property & Casualty license (preferred)
- Willingness and ability to obtain Life and Health insurance license (required)
- Friendly, approachable, and dedicated to providing exceptional customer support
- Demonstrates initiative and drive to meet or exceed customer expectations
- Handles multiple tasks with ease and maintains composure under pressure
- Adaptable to changing priorities and able to learn new products and processes quickly
- Strong sense of integrity and commitment to confidentiality
- Passionate about the insurance industry and eager to build a long-term career
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees.
- State Farm agents’ employees are not employees of State Farm.
If you are motivated to succeed and see yourself thriving as an Insurance Customer Service Representative, we encourage you to click the job application button and submit your application today. Take the next step in your insurance career and become part of a team dedicated to making a difference for customers every day.