Insurance Customer Service Representative
Location: Springfield, MO
Job Type: fulltime
Company: Mike Breeding State Farm Agency
Salary: $40000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Are you a licensed professional seeking a dynamic role where customer service and insurance expertise intersect? We have a rewarding opportunity as an Insurance Customer Service Representative. This full-time position offers a chance to work in a supportive environment focused on delivering exceptional value to clients while building your career in the insurance sector. As an Insurance Customer Service Representative, you will play a pivotal role in nurturing customer relationships, providing policy guidance, and supporting clients through their insurance needs. Working in this role, you will help grow the agency’s book of business by engaging with new and existing customers, guiding them through insurance options, and ensuring their questions receive prompt, accurate responses.
At our agency, the Insurance Customer Service Representative is central to creating a remarkable customer experience. You will leverage your Property & Casualty and Life & Health licenses to offer knowledgeable advice and solutions to clients. From assisting with policy inquiries and billing clarifications to supporting clients through claims submissions and policy changes, you’ll be the trusted point of contact every step of the way. Your ability to build rapport, maintain a strong work ethic, and stay organized will be integral to your success and the agency’s growth.
We prioritize a collaborative and inclusive workplace where your contributions are valued, and opportunities for advancement are available. You will receive a steady flow of leads, robust training, and support to help you excel in your role and reach your professional goals. As an Insurance Customer Service Representative, you will also enjoy a competitive compensation package, including salary, commission, and additional benefits designed to support your well-being and future.
If you are a motivated self-starter who thrives in a fast-paced, customer-focused environment, this is your chance to join a team that values integrity, professionalism, and personal growth. Take the next step in your career by applying today – click the job application button to get started!
Insurance Customer Service Representative - Summary- Full-time opportunity to serve as a key point of contact for insurance clients
- Engage in value-based conversations to help clients understand their insurance options
- Support the agency’s growth through exceptional customer service and sales support
- Utilize your Property & Casualty and Life & Health licenses in a collaborative, professional setting
- Establish and maintain customer relationships, providing ongoing support and follow-up
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing issues
- Educate clients on insurance options using a customer-focused, needs-based review process
- Maintain a strong work ethic and total commitment to success each day
- Provide timely and thorough activity reports to the agent
- Stay current on product changes, licensing requirements, technical developments, and continuing education
- Collaborate with team members to achieve agency goals
- Competitive base salary plus commission
- Performance-based metric bonuses
- PTO including vacation and personal/sick days
- Flexible work hours
- Opportunities for growth and advancement within the agency
- Profit sharing retirement program
- Supplemental health stipend
- Dental and life insurance benefits
- Active Property & Casualty license (required prior to hire)
- Active Life and Health license (required prior to hire)
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Strong organizational abilities and attention to detail
- Self-motivated and proactive in problem solving
- Ability to learn and navigate computer functions
- Pride in timely and accurate completion of work
- Ability to work effectively both independently and as part of a team
- Willingness to remain current with product changes and licensing requirements
- Highly motivated to sell and provide excellent customer service
- Thrives in a fast-paced environment
- Driven by goals with no commission ceiling
- Comfortable handling a high volume of leads
- Detail-oriented and organized
- Committed to ongoing professional development
- This position is with an independent contractor agent, not with the parent insurance company
- Selected candidates must complete all applicable licensing and training requirements
- Employees of agents are not employees of the parent insurance company
- We are committed to an inclusive and diverse workplace, providing equal employment opportunities to all qualified applicants
- Join a reputable agency and become a vital part of a supportive, growth-oriented team
Ready to start your next chapter as an Insurance Customer Service Representative? Click the job application button and take the first step toward a rewarding career in the insurance industry!