Insurance Customer Service Representative
Location: CONSTANTINE, MI
Job Type: fulltime
Company: Greg Hoover State Farm Agency
Salary: $35000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about helping others and delivering outstanding customer experiences? We are seeking a dedicated Insurance Customer Service Representative to join our established team in Constantine, MI. As a full-time Insurance Customer Service Representative, you will play a pivotal role in supporting clients, addressing their insurance service needs, and reinforcing the reputation of our respected agency. The position is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and are motivated by building long-term relationships. Working in Constantine, MI provides a welcoming community atmosphere and offers the opportunity to make a positive impact in the local area while advancing your career in the insurance sector.
As an Insurance Customer Service Representative, you will serve as the primary point of contact for clients, addressing a wide range of inquiries and supporting the insurance needs of our customers. This role requires a blend of strong interpersonal skills, insurance knowledge, and the ability to communicate complex information clearly and professionally. You will be responsible for ensuring that each customer receives prompt, accurate, and friendly assistance, contributing to high levels of satisfaction and loyalty. Your efforts will also support the growth and success of our agency, making this a highly valued position with room for advancement and skill development.
In this Insurance Customer Service Representative role, you will manage daily communications with clients via phone, email, and in-person visits. You will be expected to establish customer relationships, follow up on requests, and educate clients about available insurance options and coverages. Additionally, you will provide support for policy changes, claims submissions, billing questions, and documentation, ensuring clarity and peace of mind for each policyholder. Your proactive approach and attention to detail will help drive positive outcomes for both clients and the agency.
Insurance Customer Service Representative - Summary- Serve as the primary point of contact for customer service inquiries related to insurance policies
- Work collaboratively with team members to meet agency goals and maintain excellent customer service standards
- Utilize your knowledge of insurance products to educate customers and resolve their questions effectively
- Contribute to a supportive team culture while advancing your skills in the insurance field
- Answer incoming phone calls and greet clients with professionalism and warmth
- Establish and maintain strong customer relationships through follow-up and consistent communication
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding policy availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarifications
- Utilize a customer-focused review process to educate clients about insurance options and help them make informed decisions
- Document all customer interactions accurately in internal systems
- Assist with processing applications, endorsements, and policy changes as needed
- Collaborate with team members to ensure seamless service and resolve escalated issues
- Competitive base salary with commission and bonus opportunities
- PTO including vacation days and personal/sick time
- Comprehensive health insurance plan
- Valuable experience in a reputable insurance agency
- Opportunities for professional growth and advancement within the agency
- Sales experience preferred (inside/outside sales, retail sales, or telemarketing)
- Excellent written, verbal, and listening communication skills
- Self-motivated with a proactive attitude toward problem-solving
- Detail-oriented and organized in managing client information
- Ability to work effectively in a team environment
- Adept at assessing customer needs and conducting effective interviews
- Strong ability to relate to and build rapport with clients
- Property & Casualty license (or willingness and ability to obtain)
- Life & Health license (or willingness and ability to obtain)
- Customer-focused, professional, and empathetic
- Driven to succeed and grow within the insurance industry
- Possesses a strong desire to help others and resolve their concerns efficiently
- Demonstrates integrity, reliability, and a commitment to client satisfaction
- Adaptable to changing client needs and agency priorities
- This position is with an independent contractor agency, not with the parent insurance company
- Employment requires successful completion of licensing and training programs as applicable
- Employees of this agency are not employees of the parent insurance company
- We are an Equal Opportunity Employer and welcome applicants from all backgrounds
If you are motivated to excel as an Insurance Customer Service Representative and see yourself thriving in this role, we encourage you to apply by clicking the job application button. Join our team and take the next step in your insurance career while making a difference for customers in Constantine, MI!