Insurance Customer Service Representative
Location: SCHUYLKILL HAVEN, PA
Job Type: parttime
Company: Bob Klinger - State Farm Agency
Salary: $16.0 - $18.0 per hour
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (CSR) plays a vital role in supporting insurance clients and ensuring an exceptional experience with every interaction. Our agency is seeking an enthusiastic and dedicated Insurance Customer Service Representative to help our clients manage their insurance needs, provide account support, and maintain the high level of service that sets us apart in the industry. This position requires a Pennsylvania Property and Casualty License prior to hire, and offers an outstanding opportunity to build a meaningful career in the insurance sector while working in a team-oriented and supportive environment.
As an Insurance Customer Service Representative, you will be the first point of contact for clients, responding to inquiries, resolving billing questions, and assisting with policy changes both in-person and over the phone. Your attention to detail, strong communication skills, and commitment to client satisfaction will help maintain the agency’s reputation for outstanding service. The agency values growth, teamwork, and professional development, making this role ideal for individuals seeking to expand their expertise in insurance and customer relations.
Our agency, recognized for over 70 years of combined team experience, is committed to helping clients protect what matters most through a comprehensive range of insurance products. The agency’s core values include integrity, personalized service, and fostering a collaborative environment where employees are empowered to learn and grow. By joining our team as an Insurance Customer Service Representative, you will have the chance to develop essential industry skills, advance your career, and contribute to the agency’s tradition of excellence.
The Insurance Customer Service Representative role offers a consistent weekday schedule, supportive colleagues, and a pathway to transition into a full-time position. You will gain hands-on experience in the insurance field and receive ongoing training to support your professional development. If you are dependable, organized, and passionate about helping others, this position offers a rewarding opportunity to make a real impact on both clients and your own career trajectory. Working in Schuylkill Haven, PA, you will enjoy being part of a community-focused agency that values integrity, teamwork, and long-term relationships with both clients and employees.
Insurance Customer Service Representative - Summary- Serve as the primary point of contact for insurance clients, providing support and guidance regarding their accounts and insurance policies.
- Deliver high-quality customer service through multiple channels, including phone, email, and in-person interactions.
- Work collaboratively with agency team members to achieve service objectives and maintain agency standards.
- Respond promptly and professionally to client inquiries and requests via phone, email, and in-person visits.
- Assist clients with billing questions, policy changes, account updates, and general insurance services.
- Maintain accurate records, perform data entry, and ensure all client information is up-to-date in agency systems.
- Support licensed agents with daily service tasks, client follow-ups, and routine administrative duties.
- Collaborate with the team to meet service goals and uphold agency values of integrity and excellence.
- Ensure compliance with all company policies and regulatory procedures in every client interaction.
- Competitive hourly pay structure with potential for growth and advancement within the agency.
- Consistent weekday work schedule—no weekend or holiday shifts required.
- Supportive, team-based work environment with opportunities for training and professional development.
- Potential to transition from part-time to full-time employment based on performance and agency needs.
- Hands-on experience working with a respected insurance agency, offering valuable industry exposure.
- Active Pennsylvania Property and Casualty License required prior to start date.
- Excellent verbal and written communication skills for interacting with clients and team members.
- Strong organizational abilities, attention to detail, and dependability in completing required tasks.
- Comfort with computers and the ability to navigate multiple software systems efficiently.
- Previous customer service experience is preferred but not mandatory.
- Insurance industry experience or additional licensing is a plus, though not required.
- Positive attitude, willingness to learn, and a commitment to team collaboration.
- Demonstrates a genuine interest in helping others and resolving client concerns effectively.
- Thrives in a fast-paced, team-oriented environment where dependability is essential.
- Is eager to learn and grow within the insurance industry, seeking to advance their career over time.
- Exhibits professionalism, integrity, and a customer-first mindset in all aspects of work.
- This Insurance Customer Service Representative position is based in Schuylkill Haven, PA, offering the advantages of working in a welcoming community with a committed team.
- The agency is dedicated to fostering a positive workplace culture where employees feel valued, supported, and motivated to achieve their professional goals.
- Applicants must have the required Pennsylvania Property and Casualty License prior to employment.
- If you are ready to take the next step in your insurance career and help clients protect what matters most, apply today by clicking the job application button and submitting your resume through our online portal.