Insurance Customer Service Representative
Location: PORTLAND, OR
Job Type: fulltime
Company: Michael Holton - State Farm Agency
Salary: $20.0 - $25.0 per hour
Category: Customer Service
Job Description Apply Now
The Insurance Customer Service Representative (CSR), also known in the industry as Insurance CSR, is a critical member of the insurance agency team. As an Insurance Customer Service Representative, you will serve as the primary point of contact for policyholders, assisting them with inquiries, policy changes, account support, and overall customer satisfaction. This full-time role offers a dynamic and professional office environment, providing a structured setting to develop your career and build meaningful relationships with clients. The Insurance Customer Service Representative position is essential for maintaining the high service standards that insurance agencies are known for, and it offers opportunities to utilize your communication, organizational, and problem-solving skills daily.
As an Insurance Customer Service Representative, you will be responsible for responding promptly and professionally to client inquiries regarding policies, billing, and claims. Your role will include assisting with policy changes, endorsements, and renewals, ensuring that all customer and policy records are accurately maintained and up to date. You will also provide friendly and effective support to customers, helping to resolve any issues and guiding them through the insurance process. Collaboration with team members and adherence to established office workflows will be essential to ensure the smooth operation of daily customer service activities.
Working as an Insurance Customer Service Representative in Portland, OR offers the advantage of being part of a vibrant community with a strong focus on customer service excellence. The city provides a diverse and inclusive environment, which is reflected in the agency's approach to supporting policyholders and fostering long-lasting relationships. The agency values individuals who are organized, detail-oriented, and possess strong interpersonal communication skills. A background in customer service or administrative roles is preferred, but those dedicated to learning and growing within the insurance industry are also encouraged to apply for this full-time opportunity.
To be successful in the Insurance Customer Service Representative role, candidates must either possess or be willing to obtain a Property & Casualty insurance license. This licensure is essential for providing accurate information and support to clients, as well as for processing policy changes and endorsements. The position requires the ability to work effectively in a team environment, demonstrating flexibility and adaptability in handling a variety of tasks. Excellent organizational skills and attention to detail are crucial for maintaining accurate records and delivering quality service to every policyholder interaction.
In addition to a competitive hourly wage, the Insurance Customer Service Representative position offers a comprehensive benefits package. This includes access to a 401(k) retirement plan, paid time off (PTO), and ongoing training and development opportunities designed to support your professional growth. The supportive office environment is structured to facilitate collaboration and continuous learning, ensuring that every team member has the resources and guidance needed to succeed in their role. If you are motivated to help others, committed to delivering exceptional service, and eager to advance your career in the insurance sector, this position is an excellent fit.
The Insurance Customer Service Representative role is designed for individuals who are passionate about providing outstanding service and making a positive impact in the lives of policyholders. Prior experience in insurance or customer service is helpful, though not required, as the agency provides comprehensive training and mentorship. The agency is committed to fostering a welcoming and supportive work environment where every team member has the opportunity to thrive. If you are ready to take the next step in your career, apply now by clicking the job application button and join a team dedicated to excellence in customer care.
Disclosure: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.
Insurance Customer Service Representative - Summary- Serve as the primary point of contact for insurance policyholders
- Assist clients with policy inquiries, changes, billing, and claims support
- Maintain accurate records and deliver friendly, professional service
- Full-time, office-based position in a supportive team environment
- Respond to client inquiries regarding insurance policies, billing, and claims
- Assist with policy changes, endorsements, and renewals
- Maintain and update customer and policy records with precision
- Provide timely and professional customer support
- Support daily office workflows and administrative tasks
- Collaborate with team members to ensure high standards of service
- Competitive hourly compensation (based on experience and qualifications)
- 401(k) retirement plan
- Paid Time Off (PTO)
- Structured, professional office environment
- Training and development opportunities
- Property & Casualty insurance license (or willingness to obtain)
- Preferred experience in customer service or administrative roles
- Strong communication and interpersonal skills
- Organized, detail-oriented work style
- Ability to work effectively in a team environment
- Passionate about helping others and delivering excellent service
- Friendly, approachable, and professional demeanor
- Motivated to learn and grow in the insurance industry
- Flexible and adaptable in a dynamic office setting
- Prior insurance or customer service experience is helpful but not required
- Comprehensive training and mentorship provided
- Welcoming and inclusive work environment
- Disclosure: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.
If you are ready to start or advance your career as an Insurance Customer Service Representative, apply today by clicking the job application button and join a team dedicated to customer service excellence.