Insurance Customer Service Representative
Location: SANDY, UT
Job Type: fulltime
Company: Mike Erekson - State Farm Insurance Agency
Salary: $16.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
The Insurance Customer Service Representative (CSR) is a vital member of the insurance agency team, responsible for delivering exceptional service and support to policyholders. As an Insurance CSR, you will play a key role in ensuring client satisfaction by assisting with policy inquiries, changes, billing questions, and claims support. This full-time position is based in Sandy, UT and offers a structured, professional environment where your communication and interpersonal skills will contribute directly to the agency's reputation for excellent customer care.
At Mike Erekson State Farm Agency, the Insurance Customer Service Representative is at the forefront of daily interactions with clients. You will be responsible for maintaining accurate and up-to-date customer and policy records, handling administrative tasks, and collaborating with other team members to meet agency goals. Whether responding to questions about policy coverage or facilitating policy endorsements and renewals, your attention to detail and commitment to high service standards will make a positive impact on every customer interaction.
This opportunity is ideal for individuals with a passion for helping others, especially those who are eager to support customers through clear communication and problem-solving skills. Prior experience in insurance or customer service is valued, but not required. The agency provides training and development opportunities to help you succeed and grow in your role. Bilingual Spanish/English abilities are a plus, reflecting the agency's commitment to serving the diverse needs of the Sandy, UT community.
As an Insurance Customer Service Representative, you will also support office workflows, contribute to a collaborative team environment, and uphold the agency's commitment to integrity, responsiveness, and professionalism. The role requires a Property & Casualty insurance license, which may be obtained if you do not currently possess one. This credential ensures you are equipped to provide accurate guidance and support for insurance products and services.
Working in Sandy, UT provides the advantage of being part of a vibrant and growing community. The agency values its role in supporting local policyholders, and you will have the opportunity to build meaningful relationships with clients while advancing your own career within the insurance field. If you are goal-oriented, self-motivated, and enthusiastic about delivering excellent service, we encourage you to apply for this rewarding position.
The agency offers competitive hourly compensation, commission potential, paid time off, vacation, and ongoing training. All applicants must understand that employment is with an independent State Farm agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.
Insurance Customer Service Representative - Summary- Full-time role providing client support and administrative services in the insurance agency office
- Engages directly with policyholders to resolve inquiries and process policy changes
- Contributes to a professional office environment and supports the agency's service goals
- Respond to client inquiries about insurance policies, billing, and claims
- Assist with policy changes, endorsements, and renewals accurately and efficiently
- Maintain and update customer and policy records in agency systems
- Deliver timely, friendly, and professional support to all customers
- Support office workflows and help with general administrative duties
- Collaborate with team members to achieve high standards of customer service and agency success
- Competitive hourly wage with commission opportunities
- Compensation based on experience and qualifications
- Vacation and Paid Time Off (PTO)
- Structured, professional office environment
- Training and development opportunities for career growth
- Property & Casualty insurance license (must have or be able to obtain)
- Sales or customer service experience preferred, but not required
- Strong communication and interpersonal abilities
- Bilingual Spanish/English skills are a plus
- Ability to work effectively in a team-oriented environment
- Goal-driven and self-motivated work ethic
- Enjoys helping others and providing excellent customer service
- Strong attention to detail and organizational skills
- Reliable, professional, and eager to learn and grow
- Comfortable handling multiple tasks in a fast-paced office
- Willing to collaborate and contribute to a positive team dynamic
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.
- Located in Sandy, UT, offering opportunities to work with a diverse and growing client base
- Complies with all EEOC and professional job advertising standards
- All candidates encouraged to apply by clicking the job application button below
If you are interested in building a meaningful career in insurance customer service, apply today by clicking the application button. Join our agency and help make a difference for policyholders in your community!