Insurance Customer Service Representative
Location: WILKES BARRE, PA
Job Type: fulltime
Company: Eric Rivera - State Farm Agency
Salary: $40000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (CSR) - SummaryThe Insurance Customer Service Representative (CSR) plays a pivotal role in delivering exceptional service and support to clients within the insurance sector. As a key liaison between policyholders and the agency, the CSR ensures all client needs are addressed efficiently and professionally. Working in a dynamic and client-focused environment, this full-time position demands a proactive approach to handling insurance policies, claims, billing inquiries, and a wide range of customer concerns. The ideal candidate will thrive in a fast-paced setting, maintaining a positive attitude while fostering long-term relationships with clients. This role provides a valuable opportunity to build a rewarding insurance career while supporting the agency’s mission to deliver unparalleled customer satisfaction and service excellence in Wilkes Barre, PA.
Duties & Responsibilities- Respond promptly and professionally to all client inquiries, including those related to insurance policies, claims processing, billing, and general account questions.
- Maintain accurate and up-to-date client records by entering and updating customer information in the agency’s database.
- Build and nurture strong client relationships by providing personalized service and addressing individual needs with care and attention to detail.
- Assist clients with policy renewals, endorsements, and policy transfers to ensure smooth transitions and continued satisfaction.
- Support the sales team by facilitating effective client communications, including follow-up calls, appointment scheduling, and information gathering.
- Handle customer concerns and resolve issues efficiently to maintain a high level of policyholder satisfaction.
- Collaborate with team members and management to implement agency best practices and contribute to continuous service improvement.
- Stay updated on relevant insurance products, industry trends, and regulatory changes to better assist clients and support agency compliance.
- Participate in ongoing training and professional development programs provided by the agency.
- Base salary complemented by commission and bonus opportunities, rewarding performance and client service excellence.
- Paid time off, including vacation and personal/sick days, to support work-life balance and overall well-being.
- Access to comprehensive ongoing training and development programs designed to enhance skills and advance careers within the agency.
- Clear opportunities for career advancement and professional growth within the agency environment.
- Valid Property & Casualty insurance license, in compliance with state licensing regulations.
- Strong verbal and written communication skills to interact with clients professionally and effectively.
- Excellent problem-solving abilities with a customer-centric approach to resolving inquiries and concerns.
- High level of attention to detail and organizational skills to manage multiple tasks simultaneously.
- Ability to work collaboratively within a team setting and contribute to a positive office environment.
- Commitment to maintaining client confidentiality and adhering to all agency policies and industry regulations.
- Enthusiastic about providing exceptional customer service and building lasting relationships with policyholders.
- Adaptable and resourceful, able to manage competing priorities effectively in a busy insurance agency.
- Motivated to learn and develop expertise in insurance products, policies, and technologies.
- Demonstrates professionalism, reliability, and a genuine interest in helping clients find the best insurance solutions.
- Proactive in identifying opportunities to improve client experience and agency operations.
- This Insurance Customer Service Representative (CSR) role is with a State Farm independent contractor agent in Wilkes Barre, PA. Employees must fulfill applicable licensing requirements and complete all required training programs as part of the onboarding process.
- Agents are independent contractors; employees are not employees of State Farm Insurance Companies.
- The agency fosters a collaborative and supportive work environment, offering significant opportunities for personal and professional development.
- Wilkes Barre, PA, provides a vibrant setting with a strong sense of community, making it an excellent location for professionals seeking career growth in the insurance field.
If you are ready to take the next step in your insurance career as an Insurance Customer Service Representative (CSR), we invite you to apply today by clicking the job application button. Join a dedicated team committed to delivering outstanding service and making a positive difference in the lives of clients every day.