Insurance Customer Service Representative
Location: PORTLAND, OR
Job Type: fulltime
Company: Kristin Staropoli - State Farm Agency
Salary: $45000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative – Full-Time – Portland, OR
Are you looking to build a rewarding career in the insurance sector, leveraging your communication skills and passion for customer service? We are seeking an Insurance Customer Service Representative to join a dynamic, independent State Farm agency in Portland, OR. This full-time position is ideal for individuals with a drive for success and a commitment to delivering outstanding customer experiences. Whether you are already licensed or eager to obtain your Property & Casualty and Life & Health licenses, this role provides the opportunity to grow professionally in a supportive team environment.
As an Insurance Customer Service Representative, you will play a crucial role in managing customer relationships and ensuring satisfaction through value-based conversations and exceptional service. You will be responsible for handling a wide range of insurance customer service tasks, including answering inquiries, processing policy changes, and supporting clients through claims or billing processes. This employment opportunity offers a blend of base pay and commission, paid time off, and the chance to develop valuable industry experience while working in the heart of Portland, OR.
This is an in-office position. Please apply only if you are able to commute to our Portland, OR office.
Insurance Customer Service Representative - Summary- Full-time, in-office opportunity based in Portland, OR
- Key role within a State Farm independent contractor agency
- Focus on building and maintaining strong customer relationships
- Blend of salary, commission, and career advancement opportunities
- Establish and maintain positive customer relationships by providing exceptional service and support
- Follow up with clients regarding insurance inquiries, policy changes, coverage details, billing, and claims
- Educate customers about available insurance products using a needs-based approach
- Respond promptly and professionally to customer inquiries, ensuring accuracy and clarity in communication
- Work effectively as part of a team to achieve agency goals and deliver a remarkable customer experience
- Uphold a strong work ethic and a commitment to achieving daily success
- Provide timely and thorough activity reports to the agent
- Remain current on product changes, licensing, technical developments, and continuing education
- Base salary plus commission/bonus structure
- Paid time off for vacation and personal/sick days
- Valuable industry experience in a respected insurance agency
- Growth potential and advancement opportunities within the agency
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Strong organizational skills and attention to detail
- Self-motivated and proactive problem solver
- Ability to learn and utilize computer functions and agency software
- Commitment to delivering accurate and timely work
- Team player with the ability to multi-task and manage competing priorities
- Property & Casualty license (must be able to obtain if not already licensed)
- Life and Health license (must be able to obtain if not already licensed)
- Willingness to remain current in licensing and participate in ongoing training and education
- Energetic, people-oriented, and driven to help customers
- Motivated to advance in the insurance industry
- Quick learner who adapts well in a fast-paced, team-oriented environment
- Pride in delivering quality service and building lasting relationships
- Demonstrates professionalism and a passion for achieving results
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
- Portland, OR is known for its vibrant culture and thriving business community, offering an excellent location for career growth in the insurance sector.
If you are motivated to succeed and ready to take the next step in your insurance career as an Insurance Customer Service Representative, we encourage you to click the job application button and submit your resume today. We look forward to connecting with you about this rewarding opportunity!