Insurance Customer Service Representative
Location: SAN MATEO, CA
Job Type: parttime
Company: Carlos Acosta - State Farm Agency
Salary: $24.0 - $24.0 per hour
Category: Insurance
Job Description Apply Now
Are you an experienced Insurance Customer Service Representative (CSR) with a background in State Farm Insurance? We are seeking a dedicated Insurance Customer Service Representative to join our team and provide exceptional support to our valued policyholders. This is a remote, part-time opportunity ideal for individuals with a strong foundation in insurance customer service, specifically those with hands-on experience working in a State Farm Agent office. As an Insurance Customer Service Representative, you will play a key role in maintaining positive relationships with clients, handling inquiries, and ensuring a high level of satisfaction across all interactions.
As an Insurance Customer Service Representative, you will leverage your property and casualty insurance knowledge and Spanish language proficiency to assist policyholders with their inquiries, discuss policy coverage, and address any concerns in a professional and courteous manner. You will be responsible for managing multi-line leads, identifying customer needs, and providing accurate information about homeowners and auto policies. Your ability to actively listen, analyze customer situations, and resolve issues efficiently will be essential in this role.
This position offers a supportive work environment with comprehensive training, flexible hours, and the convenience of remote work. If you have at least two years of experience working in a State Farm Agent office, possess a current Property & Casualty License, and are fluent in Spanish, we encourage you to apply now by clicking the job application button.
Insurance Customer Service Representative - Summary- Remote, part-time customer service position supporting policyholders of a leading insurance agency
- Focused on delivering high-quality service to State Farm Insurance clients
- Utilizes expertise in property and casualty insurance
- Requires Spanish fluency and prior State Farm Agent office experience
- Manage incoming calls from policyholders and provide timely, accurate information
- Generate and track multi-line leads to support agency growth
- Identify and assess customers' needs to ensure satisfaction and retention
- Build and maintain long-term relationships with clients through open communication
- Utilize ECRM and other tools to keep records of interactions, process accounts, and file documents
- Handle customer complaints, provide effective solutions, and follow up to ensure resolution
- Discuss homeowners and auto policy information with current policyholders without engaging in sales
- Take initiative to engage and go the extra mile for customers
- Competitive base salary
- Paid time off, including personal days and holidays
- Flexible work hours to support work-life balance
- Comprehensive training provided upon hire
- Current Property & Casualty License (required)
- Minimum of two years' experience working in a State Farm Agent office (required)
- Excellent phone communication skills and active listening abilities
- Strong attention to detail and analytical skills
- Exceptional interpersonal and written communication skills
- Proficient in ECRM platforms and insurance documentation
- Spanish language fluency (required)
- Associate degree preferred
- Customer-focused professional with a commitment to delivering outstanding service
- Experienced in the insurance industry, specifically within a State Farm Agent office
- Fluent in Spanish, both written and spoken
- Adaptable, detail-oriented, and able to work independently in a remote environment
- Proactive problem-solver with strong organizational skills
- Role is fully remote, providing flexibility for work-life balance
- Part-time schedule with four flexible hours per day
- Focuses on servicing and supporting existing policyholders, not sales
- Opportunity to work in a supportive and growth-oriented team environment
- Apply now to take the next step in your insurance customer service career
If you meet the qualifications and are passionate about helping others, we encourage you to click the job application button and join our team as an Insurance Customer Service Representative. Take advantage of this remote opportunity and become an integral part of a respected insurance agency dedicated to providing excellent service to its clients.