Insurance Customer Service Representative
Location: ROCHESTER, MN
Job Type: fulltime
Company: State Farm Agency - Rochester, MN
Salary: $55000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
The Insurance Customer Service Representative (CSR) plays a vital role in delivering outstanding service and support to clients within an insurance agency environment. This full-time position offers a dynamic opportunity for those seeking to build a professional career in insurance while helping customers navigate their coverage options. As an Insurance Customer Service Representative, you will be the first point of contact for policyholders, assisting with policy changes, claims, billing inquiries, and more. The agency is committed to providing comprehensive training and support, including assistance in obtaining the necessary Property & Casualty and Life & Health insurance licenses. This role is ideal for individuals passionate about customer service and eager to pursue professional development in the insurance industry.
Located in Rochester, MN, this agency supports team members with resources for professional growth and fosters a collaborative, energetic work environment. Insurance Customer Service Representatives are encouraged to engage in continuous learning and skill development, ensuring they stay current with industry standards and regulatory requirements. The agency values individuals who demonstrate strong communication abilities, attention to detail, and a commitment to exceptional service. Working in Rochester, MN, allows you to be part of a welcoming community with access to a growing professional landscape.
The Insurance Customer Service Representative role is designed for those who may not have insurance experience but possess the drive and enthusiasm to succeed. You will receive training, mentorship, and hands-on experience while contributing to the agency's mission of helping clients secure their financial futures. This position offers a rewarding career path, competitive compensation, and the satisfaction of making a difference in customers' lives.
Insurance Customer Service Representative - Summary- Serve as a primary contact for customers regarding insurance policies and services
- Deliver friendly, high-quality customer support in a timely and professional manner
- Receive comprehensive training and support to obtain required insurance licenses
- Contribute to a positive, team-oriented agency environment
- Located in Rochester, MN with opportunities for advancement within the organization
- Build and maintain strong customer relationships through effective communication
- Assist clients with insurance policy changes, billing inquiries, claims processing, and coverage explanations
- Educate customers on insurance options and recommend appropriate products based on their needs
- Ensure accurate documentation of customer interactions and follow-up as necessary
- Provide exceptional service in every interaction, ensuring customer satisfaction and loyalty
- Collaborate with team members to achieve agency goals and contribute to a positive work environment
- Stay informed of industry trends and regulatory requirements affecting insurance operations
- Participate in ongoing training and development opportunities to expand insurance knowledge
- Competitive hourly pay based on experience
- Individual performance bonuses and team-based incentives
- Paid time off and vacation
- Monthly contributions to a Roth IRA
- Support and reimbursement for obtaining required insurance licenses
- Camaraderie in a fun, fast-paced, and positive team environment
- Opportunities for career growth and advancement within the agency
- Strong written and verbal communication skills
- Customer-focused mindset with a passion for helping others
- Organized, detail-oriented, and dependable
- Ability to multitask and manage time effectively in a dynamic setting
- Proactive approach to problem-solving and teamwork
- Willingness to learn and grow within the insurance industry
- Must be able to obtain Property & Casualty and Life & Health insurance licenses (support provided)
- No prior insurance experience required; positive attitude and drive to succeed are essential
- Demonstrates empathy and patience when interacting with customers
- Thrives in a collaborative, team-oriented environment
- Keen attention to detail and a commitment to accuracy
- Strong desire for personal and professional development
- Flexible and adaptable to changing priorities and customer needs
- Motivated to achieve goals and contribute to agency success
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must be able to successfully complete all applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees
- Equal Opportunity Employer – all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status
If you are ready to launch your insurance career as an Insurance Customer Service Representative in Rochester, MN, and are motivated to make a meaningful impact, we encourage you to apply now by clicking the job application button. Take the next step in your professional journey today!