Insurance Customer Service Representative
Location: MALVERN, AR
Job Type: fulltime
Company: Mark Cramer - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative
Are you interested in launching or expanding your career in the insurance industry? We are seeking a dedicated Insurance Customer Service Representative to join a leading State Farm Agent's office. This full-time position offers a dynamic environment where professional development and customer satisfaction are at the forefront. If you excel at building relationships, solving problems, and providing outstanding service, this could be the perfect opportunity for you.
As an Insurance Customer Service Representative, you will play a pivotal role in supporting clients through every step of their insurance journey. The role involves responding to customer inquiries, handling policy changes, and assisting with claims, all while delivering a remarkable customer experience. Although previous insurance experience is not required, we are looking for individuals with excellent communication skills and a passion for helping others. Comprehensive training is provided to ensure you succeed in the role and become proficient in insurance product knowledge and industry best practices.
Working in this position, you will establish and maintain strong customer relationships by proactively reaching out to clients, answering questions, and ensuring their needs are met. Your ability to listen, empathize, and educate customers on insurance products will be essential in helping them make informed decisions. This is an opportunity to thrive in a supportive, fast-paced setting with clear pathways for advancement and skill development.
Joining our team means becoming part of a respected network known for its integrity, professionalism, and commitment to service excellence. As a valued Insurance Customer Service Representative, you will enjoy a competitive salary, comprehensive health coverage, paid time off, and other significant benefits designed to foster work-life balance and long-term growth. In addition, you will gain valuable industry experience and have the chance to progress within the organization, making this an ideal role for motivated individuals who are eager to learn and grow in the insurance sector.
This Insurance Customer Service Representative position is an excellent fit for those who are self-motivated, detail-oriented, and eager to contribute to a positive team environment. The role requires a commitment to ongoing education and the ability to obtain necessary insurance licenses, including Property & Casualty as well as Life and Health. The successful candidate will remain current on product updates, regulatory changes, and technical advancements to ensure top-tier service delivery at all times.
If you are ready to take the next step in your professional journey and become a valued member of a reputable insurance agency, we encourage you to apply today by clicking the job application button. Contribute to a culture of excellence and make a meaningful impact on clients' lives every day as an Insurance Customer Service Representative.
Insurance Customer Service Representative - Summary- Full-time position supporting a State Farm Agent’s office
- Opportunity to foster customer relationships and provide comprehensive insurance support
- Competitive compensation and benefits
- Professional development and advancement potential
- Establish and maintain strong customer relationships through proactive communication
- Respond to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
- Guide customers through insurance options using a needs-based approach
- Deliver prompt, accurate, and friendly service at all times
- Maintain a strong work ethic and a commitment to daily success
- Provide detailed activity reports to the agent
- Stay informed on product changes, licensing, and industry trends
- Base salary
- Comprehensive health insurance coverage
- Paid time off (including vacation and personal/sick days)
- Paid holidays
- Paternal leave
- Valuable industry experience and skill development
- Growth potential and opportunities for advancement
- Excellent interpersonal and communication skills (written, verbal, and listening)
- People-oriented mindset with strong organizational abilities
- Self-motivated and proactive in problem-solving
- Detail-oriented and committed to accuracy
- Team player with the ability to multitask efficiently
- Ability to learn and adapt to new computer functions and software
- Must be able to obtain Property & Casualty license
- Must be able to obtain Life and Health license
- Commitment to staying current with licensing, product updates, and continuing education
- Energetic and enthusiastic about helping others
- Thrives in a fast-paced, customer-focused environment
- Driven to achieve results with a positive attitude
- Adaptable, willing to learn, and open to ongoing professional development
- This position is with an independent State Farm agent, not State Farm Insurance Companies
- Employment is contingent on successful completion of licensing and training
- Employees of State Farm agents are not employees of State Farm Insurance Companies
Take the next step in your career and apply today to become an Insurance Customer Service Representative. Click the application button to get started and join a team dedicated to delivering exceptional service and making a difference every day.