Insurance Customer Service Representative
Location: SAN BRUNO, CA
Job Type: fulltime
Company: Denise Granville - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Are you seeking a dynamic opportunity in the insurance industry where you can combine your passion for customer service and sales? As an Insurance Customer Service Representative, you will play a pivotal role in supporting customers, facilitating insurance solutions, and contributing to the ongoing success of a highly respected insurance agency. This full-time position in San Bruno is ideal for individuals who thrive in a collaborative, customer-focused environment and are eager to build a meaningful career in the insurance sector.
As an Insurance Customer Service Representative, you will be the first point of contact for clients, ensuring their needs are met with professionalism and care. You’ll have the opportunity to make a real difference in the lives of policyholders by offering guidance, support, and tailored insurance products that help protect what matters most to them. This role is essential for fostering positive client relationships and upholding the agency’s reputation for exceptional service within the San Bruno community.
Our team is committed to continuous development, providing comprehensive training, mentorship, and advancement opportunities to help you excel in the insurance field. If you enjoy working in a vibrant, supportive environment and are motivated to contribute to both individual and team success, this could be the perfect next step in your career. Read on to discover all the details about this rewarding Insurance Customer Service Representative position and learn how you can apply today.
Insurance Customer Service Representative - SummaryThe Insurance Customer Service Representative is responsible for delivering top-tier customer support, assisting clients with insurance inquiries, and supporting key sales and marketing initiatives. This role is designed for individuals who are personable, detail-oriented, and enthusiastic about helping others. Working full-time in San Bruno, you will collaborate with a skilled team, contribute to agency goals, and help shape positive experiences for every client you encounter.
Duties & Responsibilities- Provide outstanding customer service by responding to client inquiries with a friendly and approachable attitude.
- Assist customers with insurance policy updates, coverage information, and claims processing, ensuring their needs are met efficiently and accurately.
- Identify customer needs and recommend appropriate insurance products to support sales goals and promote agency growth.
- Participate in marketing activities to raise awareness of insurance products and services within the community.
- Build and maintain strong, long-lasting relationships with customers, fostering trust and loyalty.
- Collaborate with team members to achieve agency objectives and deliver a seamless customer experience.
- Stay up to date on insurance products, industry trends, and compliance requirements to provide informed guidance to clients.
- Support agency operations by maintaining accurate records and utilizing technology platforms to streamline workflows.
- Competitive compensation package, including bonus incentives based on performance.
- Comprehensive benefits package featuring health insurance, paid vacation and sick time, 401K, and profit sharing.
- Professional development and ongoing training opportunities to support career growth in the insurance industry.
- Supportive and inclusive team environment dedicated to your success.
- Opportunity to make a meaningful impact in the lives of policyholders and the local community.
- Strong communication skills with an outgoing, personable demeanor.
- Customer service focus and the ability to establish rapport with clients quickly and effectively.
- Interest or experience in sales and marketing is preferred.
- Ability to work independently as well as collaboratively within a team.
- Detail-oriented with excellent organizational and time-management capabilities.
- Proficient with basic computer applications and willingness to learn new technologies as required.
- Previous experience in insurance or financial services is advantageous but not required.
- Enthusiastic about helping others and committed to delivering exceptional service.
- Adaptable, positive, and able to thrive in a fast-paced environment.
- Motivated to contribute to team success and achieve personal growth.
- Demonstrates strong problem-solving skills and a willingness to take initiative.
- Open to feedback and dedicated to ongoing professional development.
- Full-time role based in San Bruno, with opportunities to grow within the agency.
- Comprehensive training provided to ensure success, regardless of previous insurance experience.
- Join a reputable insurance agency recognized for integrity, customer commitment, and community involvement.
- Enjoy working in San Bruno, a vibrant area that offers a welcoming community and convenient access to resources.
If you are passionate about delivering outstanding customer service and eager to grow your career as an Insurance Customer Service Representative in San Bruno, we encourage you to take the next step. Click the job application button now to submit your application and become part of a dedicated team that is making a difference every day!
State Farm is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.