Insurance Customer Service Representative
Location: ALBUQUERQUE, NM
Job Type: fulltime
Company: Jesse Leal - State Farm Agency
Salary: $14.0 - $21.0 per hour
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative plays a crucial role in supporting both clients and internal team members within an insurance agency environment. As an integral member of our office, you will be responsible for delivering superior customer service, managing administrative duties, and providing vital support to help clients protect their assets. This full-time position is ideal for individuals who are organized, possess strong communication skills, and are passionate about helping others navigate insurance products and services. Working as an Insurance Customer Service Representative offers the opportunity to engage in meaningful interactions with clients, contribute to the office's operational success, and grow professionally within the insurance industry.
In this full-time role, you will interact with clients both over the phone and in person, ensuring their questions are answered and concerns are resolved in a timely manner. Your responsibilities will include providing accurate information about insurance products and services, maintaining detailed customer records, and executing a variety of administrative and office support tasks. This position is well-suited for candidates who are detail-oriented, adept at multitasking, and committed to creating a positive customer experience. Our insurance office fosters a supportive environment where continuous learning and professional growth are encouraged.
As an Insurance Customer Service Representative, you will be expected to develop a comprehensive understanding of the agency's offerings and remain up-to-date with evolving products and services. Effective communication and relationship-building skills are essential, as you will regularly greet clients, manage appointments, and support the agency’s day-to-day operations. The role also provides opportunities for advancement and the potential to earn commissions based on performance, making it an excellent choice for those interested in a rewarding insurance career path.
Insurance Customer Service Representative - Summary- Support clients and team members through timely and accurate information delivery
- Maintain a positive and professional office environment
- Engage in face-to-face and phone interactions to assist clients with their insurance needs
- Contribute to the success and efficiency of the insurance office
- Respond to customer inquiries and resolve concerns regarding insurance products and services
- Document and update customer records based on interactions and transactions
- Maintain and expand a knowledge base of agency products, services, and procedures
- Draft professional correspondences and formal documents as required
- Plan and schedule client appointments, ensuring efficient office operations
- Greet and assist clients and visitors to the office
- Answer inbound telephone calls and direct them appropriately
- Organize and maintain filing systems for easy access and compliance
- Provide general administrative support and perform additional office tasks as assigned
- Competitive hourly base pay with opportunities for bonuses and commissions
- Paid time off, including accrual of 80 hours per year
- Paid major holidays to support work-life balance
- Agency sponsorship for training materials and test fees if licensing is required and not already obtained
- Prior experience in customer service, sales, office administration, or related fields
- Strong ability to build rapport and establish positive client relationships
- Excellent written and verbal communication skills
- Proven organizational skills with a strong attention to detail
- Ability to prioritize multiple tasks and work effectively under deadlines
- Positive, professional attitude and appearance
- Demonstrated ability to work collaboratively in a team setting
- Customer-focused and dedicated to providing outstanding service
- Eager to learn and adapt to new insurance products and office processes
- Organized and efficient in managing time and administrative responsibilities
- Possesses strong interpersonal skills and enjoys working with clients face-to-face and over the phone
- Detail-oriented with the ability to maintain accurate records and documentation
- Motivated to achieve performance goals and earn commissions
- This position offers excellent exposure to the insurance industry and is a stepping stone for career advancement within the field
- Supportive work environment with ongoing training and development opportunities
- Working in this area offers a vibrant community atmosphere and convenient access to local amenities
If you are ready to take the next step in your career as an Insurance Customer Service Representative, we encourage you to apply now by clicking the job application button. Join our dedicated team and help clients protect what matters most!