Insurance Customer Service Representative
Location: JACKSONVILLE, FL
Job Type: fulltime
Company: Jim Register - State Farm Agency
Salary: $20.0 - $32.0 per hour
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative – Jacksonville, FL – Full-time
Are you ready to build a rewarding career in the insurance industry? Join our team as an Insurance Customer Service Representative and become an integral part of a successful and dynamic agency environment in Jacksonville, FL. As an Insurance Customer Service Representative, you will have the opportunity to apply your customer service and sales expertise while growing with a company that values dedication, professionalism, and personal development. This full-time position is ideal for individuals who are licensed, passionate about helping others, and eager to contribute to the agency’s ongoing success.
As an Insurance Customer Service Representative, you will be responsible for fostering strong client relationships, delivering prompt and accurate service, and supporting agency sales goals. You will interact with clients daily, responding to inquiries about insurance policies, coverages, and claims, while also developing new business opportunities. The Insurance Customer Service Representative role is suited for someone who thrives in a collaborative, fast-paced office environment and is committed to excellence in every client interaction.
Working in Jacksonville, FL, offers a vibrant community and a supportive business environment. Our agency is committed to providing a professional workplace where your contributions are recognized and your career growth is encouraged. If you are a motivated self-starter seeking a stable, full-time role with advancement potential, we invite you to apply and take the next step in your career as an Insurance Customer Service Representative.
Insurance Customer Service Representative - Summary- Serve as the primary point of contact for client inquiries and policy servicing.
- Leverage your insurance knowledge and customer service skills to deliver exceptional experiences.
- Work closely with both new and existing clients to identify coverage needs and present appropriate insurance solutions.
- Collaborate with a driven team to meet agency goals in a full-time capacity.
- Establish and maintain positive customer relationships through proactive follow-up and regular communication.
- Identify new service and sales opportunities with current and prospective clients.
- Respond to inquiries regarding insurance policies, eligibility, coverage options, policy changes, claims submissions, billing, and transfers.
- Educate clients about insurance products through a customer-focused, needs-based review process.
- Develop insurance quotes, deliver sales presentations, and close sales transactions.
- Network and build ongoing relationships within the community to expand agency reach.
- Consistently demonstrate a strong work ethic and commitment to agency success.
- Provide timely and thorough activity and progress reports to the agent.
- Stay current with product changes, licensing requirements, and industry developments.
- Collaborate with team members to ensure a cohesive, high-performing work environment.
- Competitive base hourly wage commensurate with licensing and experience.
- Production-based incentive compensation with no earning limits.
- Paid Time Off including vacation, personal, and sick days.
- Retirement SIMPLE Plan available.
- Health insurance options negotiable.
- Valuable hands-on experience and professional development opportunities.
- Potential for advancement and career growth within the agency.
- Active Florida 4-40 Customer Service License (required).
- Minimum of one year of insurance sales experience.
- Florida 2-20 General Lines and Florida 2-15 Life, Health, and Annuity licenses are desirable.
- Strong interpersonal, verbal, and written communication skills.
- Organizational and time management skills with keen attention to detail.
- Demonstrated ability to work independently and as part of a team.
- Self-motivated and proactive approach to problem solving.
- Dedication to delivering outstanding customer service.
- Ability to learn and utilize computer systems and agency software.
- Commitment to continuous professional development and education.
- Energetic and enthusiastic about helping clients with their insurance needs.
- Thrives in a fast-paced, team-oriented office environment.
- Exhibits professionalism and integrity in every interaction.
- Demonstrates a positive attitude and willingness to learn and adapt.
- Pride in delivering accurate and timely work.
- Goal-oriented with a drive to exceed performance expectations.
- This position is with an independent contractor agent for a leading insurance brand, not with the insurance company itself.
- Selected candidates must meet all licensing requirements and complete required training programs.
- Employment offers valuable experience for long-term career advancement in the insurance sector.
- Our agency complies fully with all applicable equal employment opportunity laws and regulations.
If you meet the qualifications and are ready to embark on a challenging and rewarding career as an Insurance Customer Service Representative in Jacksonville, FL, we encourage you to click the application button and submit your application today. Take the next step toward a fulfilling future in the insurance industry!
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.