Insurance Customer Service Representative
Location: FORT WORTH, TX
Job Type: fulltime
Company: Judy Samuel - State Farm Agency
Salary: $30000.0 - $42000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative – Full-Time
Are you passionate about delivering outstanding customer experiences and building positive relationships? We are seeking a motivated and energetic Insurance Customer Service Representative to join a dynamic team focused on helping clients protect what matters most. This full-time opportunity offers comprehensive training for those new to the insurance industry, making it an excellent entry-level position for individuals eager to learn, develop valuable skills, and advance within a reputable organization.
As an Insurance Customer Service Representative, you will play a crucial role in supporting customers with their insurance needs, ensuring satisfaction through prompt and knowledgeable service. You will engage in value-based conversations, help clients understand their insurance options, and contribute to the growth and success of the business. This position is ideal for individuals who thrive in fast-paced environments, possess excellent communication skills, and are dedicated to providing remarkable service.
Our company believes in investing in the professional growth of our employees and provides ongoing training, mentorship, and opportunities for advancement. If you are a self-starter with a strong work ethic and a desire to build a rewarding career in insurance, we encourage you to apply by clicking the job application button below.
Insurance Customer Service Representative - Summary- Full-time position focusing on providing exceptional customer service to insurance clients
- Engage in direct communication with clients to address their insurance needs and inquiries
- Support a positive client experience through value-based, needs-focused interactions
- Opportunity to develop industry knowledge and advance within the organization
- Establish and maintain strong customer relationships through proactive communication and follow-up
- Develop new service opportunities with both existing and prospective clients
- Deliver prompt, accurate, and friendly service by responding to inquiries regarding insurance coverage, policy changes, transfers, claim submissions, and billing clarifications
- Utilize a customer-focused approach to educate clients on available insurance options and recommend suitable solutions
- Create insurance quotes, present product options, and close sales in compliance with organizational guidelines
- Build and maintain ongoing networking relationships to support business development
- Demonstrate a strong work ethic with a commitment to daily success and continuous improvement
- Provide timely and thorough activity reports to management as required
- Remain current with product changes, technical developments, licensing requirements, and continuing education
- Competitive base salary with performance-based bonus or commission opportunities
- PTO including vacation, personal, and sick days
- Access to valuable industry experience and ongoing professional development
- Potential for career advancement within the organization
- Exceptional interpersonal and communication skills (written, verbal, and listening)
- Demonstrated people-oriented approach and organizational abilities
- Self-motivated, detail-oriented, and proactive in problem solving
- Dedicated to delivering excellent customer service
- Proficient in learning and using computer functions
- Ability to effectively work within a team environment and handle multiple tasks simultaneously
- Property & Casualty license (or willingness and ability to obtain as a condition of employment)
- Life and Health license (or willingness and ability to obtain as a condition of employment)
- Commitment to staying current with industry changes, licensing, and technical requirements
- Energetic and motivated self-starter eager to learn and grow in the insurance field
- Thrives in a fast-paced, client-focused environment
- Demonstrates pride in completing work accurately and efficiently
- Exhibits a strong sense of responsibility and professionalism
- This position is with an independent contractor agent, not with the parent insurance company
- Employees must meet applicable licensing and training requirements
- Independent contractor agents hire their own employees and are solely responsible for employment matters
If you are motivated to succeed and envision yourself excelling in the Insurance Customer Service Representative role, we invite you to submit your application today by clicking the job application button. Take the next step in your career journey and join a team committed to professional development and customer excellence.