Insurance Customer Service Representative
Location: LINCOLN, NE
Job Type: fulltime
Company: Drew Edmond - State Farm Agency
Salary: $22.0 - $30.0 per hour
Category: Customer Service
Job Description Apply Now
The Insurance Customer Service Representative role is a vital position within a well-established and highly regarded insurance agency. This position focuses on both customer service and sales, ensuring that clients receive outstanding support while also contributing to the agency's growth and retention goals. As an Insurance Customer Service Representative, you will have the opportunity to interact with a diverse client base, offering tailored solutions to meet their unique insurance needs. You will play a significant role in both acquiring new business and maintaining strong relationships with existing customers.
This position is designed for individuals who are passionate about helping others, thrive in a dynamic environment, and possess a strong work ethic. The agency offers a supportive and collaborative team culture, where your efforts directly impact overall success. The Insurance Customer Service Representative role is ideal for those who are tech-savvy and enjoy a fast-paced workplace. Your ability to multi-task, communicate effectively, and demonstrate genuine care for clients will be critical to your success in this position.
As an Insurance Customer Service Representative, you will be responsible for servicing policies, retaining clients, and providing expert guidance. This includes answering questions, processing changes, and ensuring clients fully understand their coverage options. You will also engage in proactive outreach to identify opportunities for additional coverage or improved service. Your contributions will help the agency achieve key performance metrics, such as retention rates and sales targets, while simultaneously enhancing the client experience.
The ideal candidate for this role will hold a property and casualty license and have at least one year of experience in insurance or financial services sales. However, candidates with a strong desire to learn, excellent interpersonal skills, and a client-first mindset are encouraged to apply. The agency is committed to professional development and may provide support for those seeking to obtain required licenses.
In return for your dedication, the agency offers a competitive base salary, a robust commission structure, and performance-based bonuses. The workplace is energetic, supportive, and focused on continuous improvement. Employees are provided with the resources and training necessary to excel in their roles and advance their careers. The Insurance Customer Service Representative position is an excellent stepping stone for those seeking long-term growth within the insurance industry.
If you are ready to make a positive impact on clients' lives while building your career in the insurance sector, apply today by clicking the job application button. Joining this agency means becoming part of a team that values professionalism, integrity, and exceptional customer care. Take the next step in your professional journey and help clients achieve peace of mind with the right insurance solutions.
Insurance Customer Service Representative - Summary- Key role within a reputable insurance agency, focused on both customer service and sales
- Responsible for servicing policies, retaining existing clients, and acquiring new business
- Offers opportunities for professional development and career advancement
- Provide outstanding service to existing customers and households
- Engage in proactive policy retention strategies to maintain client loyalty
- Quote and prepare insurance proposals based on client needs
- Set and conduct Insurance and Financial Reviews (IFRs) with clients
- Achieve both team and individual sales goals
- Assist the agent with research and follow-up tasks as needed
- Competitive base salary
- Highly competitive commission structure
- Performance-based bonus opportunities
- Property and casualty license strongly preferred
- Minimum of one year insurance or financial services sales experience preferred
- Genuine care for people and their insurance needs
- Ability to multi-task and utilize technology in sales and service
- Team-oriented approach in a fast-paced, energetic office environment
- Perseverance and professionalism in challenging client interactions
- Client-focused, with excellent interpersonal and communication skills
- Motivated to achieve sales and retention goals
- Able to thrive in a collaborative and supportive team
- Tech-savvy and adaptable
- Committed to professional development and growth within the insurance industry
- Agency is committed to equal opportunity employment and values diversity in the workplace
- Position supports ongoing training and development opportunities
- Work environment is positive, inclusive, and growth-oriented
- Apply today by clicking the job application button to join a leading insurance agency and contribute to client success