Insurance Customer Service Representative
Location: SNELLVILLE, GA
Job Type: fulltime
Company: Tasha Holloway - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative - Summary
The Insurance Customer Service Representative is a vital role within a leading insurance agency team, responsible for delivering exceptional customer service and supporting clients with their insurance needs. This full-time position offers a rewarding opportunity to work in a dynamic environment, where your communication skills and attention to detail will contribute directly to the agency’s success. As an Insurance Customer Service Representative, you will interact with clients daily, providing guidance on insurance products and services, addressing inquiries, and helping to build lasting client relationships. This role is an excellent opportunity for individuals interested in launching or growing a career in the insurance industry, with strong potential for professional development and advancement.
Duties & Responsibilities- Establish and maintain positive customer relationships through consistent follow-up and effective communication.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries related to insurance coverage, eligibility, policy changes, claims, and billing matters.
- Utilize a needs-based review process to educate customers about various insurance options, ensuring clients are informed and confident in their choices.
- Support policyholders by processing policy changes, transfers, and claim submissions efficiently and accurately.
- Demonstrate a strong work ethic and a commitment to achieving success daily, supporting agency goals and objectives.
- Collaborate with team members to provide a seamless customer experience, sharing information and supporting office operations as needed.
- Prepare and submit timely and thorough activity reports to agency management, ensuring transparency and accountability.
- Stay up-to-date on product changes, licensing requirements, technical developments, and continuing education to maintain professional standards.
- Competitive base pay with additional performance-based bonus opportunities.
- Paid time off, including vacation days and personal/sick leave.
- Access to valuable industry experience and hands-on training.
- Opportunities for career advancement and professional growth within the agency.
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational skills and attention to detail.
- Self-motivated and proactive problem solver, dedicated to delivering outstanding customer service.
- Ability to learn and efficiently use computer systems and software applications relevant to insurance operations.
- Demonstrates pride in completing work tasks accurately and promptly.
- Works well both independently and as part of a collaborative team environment.
- Ability to multi-task and prioritize responsibilities effectively in a fast-paced setting.
- Willingness to obtain and maintain a valid Property & Casualty insurance license and, if required, a Life and Health insurance license.
- Commitment to ongoing professional development, including staying current on industry changes and completing necessary training programs.
- Energetic, motivated self-starter with a passion for helping others and contributing to team success.
- Demonstrates a customer-focused mindset and values delivering remarkable service experiences.
- Reliable, detail-oriented, and able to adapt quickly in a dynamic work environment.
- Communicates effectively, listens actively, and approaches challenges with a solutions-oriented attitude.
- Shows initiative in learning new skills, staying informed about industry trends, and embracing opportunities for growth.
- This Insurance Customer Service Representative position is with an independent contractor agent of a well-established insurance company. Employees must successfully complete any applicable licensing requirements and training programs before and during employment.
- Working with an independent agency provides exposure to a broad range of customer interactions and insurance products, making this a strong foundation for a long-term insurance career.
- Employees of this agency are not employees of the parent insurance company. The agency is independently owned and operated, offering unique opportunities for advancement and professional achievement within the organization.
- If you are ready to provide exceptional service, grow your skills, and make a positive impact in the insurance industry, please click the job application button to apply for the Insurance Customer Service Representative position. Take the next step in your career and join a team committed to excellence!
This position is with an independent contractor agent, not with the insurance company itself. Employees must be able to complete all necessary licensing requirements and training programs. The agency is independently operated and is an Equal Opportunity Employer.