Insurance Customer Service Representative
Location: TAMPA, FL
Job Type: fulltime
Company: Josue Rivera - State Farm Agency
Salary: $38000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative plays a vital role in supporting the daily operations and client-focused mission of a leading insurance agency. In this dynamic, people-oriented position, you will serve as a primary point of contact for policyholders, delivering a high standard of service and fostering long-term client relationships. Located in Tampa, FL, this full-time opportunity is ideal for individuals who excel in a fast-paced environment and are passionate about helping others navigate their insurance needs. As an Insurance Customer Service Representative, you will collaborate closely with other team members to resolve customer inquiries, provide education about policy options, and promote agency growth through outstanding service. This position offers the chance to build a rewarding career path within the insurance industry, with opportunities for advancement based on performance and initiative.
Working as an Insurance Customer Service Representative, you will be responsible for proactively establishing and maintaining strong client connections. You will respond promptly to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Leveraging your attention to detail and communication skills, you will provide clear and accurate information, ensuring clients understand their policies and the benefits available to them. Your ability to anticipate customer needs and resolve concerns efficiently will help reinforce the agency’s reputation for excellence and reliability.
This Insurance Customer Service Representative role requires a commitment to ongoing professional development, as you may be asked to obtain or maintain the necessary insurance licensing. You will be trained to use a needs-based review approach and to utilize agency resources to deliver personalized service. The agency values growth-minded, sales-oriented candidates who are eager to make a positive impact in the lives of community members. By joining the team in Tampa, FL, you will gain valuable experience and have the opportunity to participate in initiatives that support both your personal career growth and the agency’s broader mission of providing trusted insurance solutions.
With a competitive compensation package that includes base pay, commission, and bonus potential, the Insurance Customer Service Representative position offers both financial rewards and career advancement opportunities. Additional benefits such as paid time off, health and life insurance, and professional development resources create a supportive work environment for motivated individuals. If you are dedicated to exceptional customer service, proactive in problem-solving, and eager to contribute to a collaborative team, you are encouraged to apply for this Insurance Customer Service Representative position in Tampa, FL. Take the next step in your career and help make a difference in your community by clicking the job application button today!
Insurance Customer Service Representative - Summary- Serve as a primary point of contact for clients in a leading insurance agency.
- Deliver exceptional service and support for policyholders throughout Tampa, FL.
- Foster client relationships and support agency growth through outstanding customer care.
- Opportunity for career advancement within the insurance field.
- Establish and maintain strong customer relationships, following up with clients as needed to ensure satisfaction.
- Provide prompt, accurate, and friendly service by responding to inquiries about insurance products, coverages, policy changes, and billing.
- Educate clients about available insurance options using a needs-based, consultative approach.
- Handle claim submissions, policy transfers, and eligibility questions with professionalism and care.
- Collaborate with agency team members to resolve issues and promote business development.
- Utilize exemplary communication to efficiently address customer needs and concerns.
- Hourly pay structure with opportunities for commission and bonuses based on performance.
- Comprehensive benefits package including health and life insurance.
- Paid time off for vacation and personal/sick days.
- Valuable career-building experience and potential for advancement within the agency.
- Commitment to delivering exceptional customer service in every interaction.
- Strong ability to relate to clients, answer questions, and anticipate needs.
- Excellent verbal and written communication skills for both client and team interactions.
- Proactive and resourceful approach to problem-solving and managing client concerns.
- Willingness to obtain or maintain appropriate insurance licensing as required by the role.
- Detail-oriented and organized, with a dedication to accuracy in all aspects of the job.
- Sales-minded and motivated to support agency growth through superior service delivery.
- Team player who values collaboration and positive interactions with colleagues.
- Driven by a desire to make a positive impact in the Tampa, FL community.
- This position offers internal growth potential for driven and high-performing individuals.
- Professional development and training provided to support career advancement.
- Join a team committed to serving policyholders with integrity and excellence in Tampa, FL.
Take the next step in your insurance career and apply for the Insurance Customer Service Representative role to help make a difference in your community. Click the job application button to get started today!