Insurance Customer Service Representative
Location: LEWISBURG, WV
Job Type: fulltime
Company: Sandy Epling State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative
Are you an enthusiastic and licensed professional seeking to deliver outstanding support in the insurance sector? We are looking for an Insurance Customer Service Representative with active Property & Casualty and Life & Health licenses to join a dynamic team and help drive business success through exceptional service. This full-time opportunity is ideal for someone with a passion for helping others, strong communication skills, and a commitment to delivering value-based conversations to customers. Working as an Insurance Customer Service Representative, you will be part of a reputable agency team dedicated to providing policyholders with comprehensive support and guidance throughout their insurance experience.
In this role, you will have the chance to build meaningful relationships with customers, respond to their insurance inquiries, and offer solutions tailored to their unique needs. You will play an essential role in educating clients about insurance options, handling policy changes, and assisting with claims and billing concerns. This position is perfect for self-starters who thrive in a fast-paced environment and are eager to contribute to the agency's growth and success. With opportunities for advancement and valuable industry experience, this position offers a rewarding career path for motivated individuals committed to excellence in customer service.
As an Insurance Customer Service Representative, you will receive a competitive salary package, performance-based bonuses, paid time off for vacation and personal days, and the opportunity to gain valuable experience in the insurance industry. The agency fosters a supportive atmosphere, encouraging personal and professional growth while maintaining a strong work ethic and daily commitment to success. You will also benefit from continuous learning, staying current with product updates, licensing requirements, and technical advancements in the industry.
This position requires candidates to possess exceptional interpersonal and organizational skills, as well as the ability to multitask efficiently. Your dedication to customer service and proactive problem-solving will ensure that policyholders receive prompt, accurate, and friendly assistance. You must be able to work effectively in a team environment, show pride in your work, and provide timely and thorough reports to the agent. The ideal candidate will be detail-oriented, self-motivated, and comfortable learning new computer functions essential for the role.
Employees of this agency must complete all applicable licensing requirements and training programs to succeed in the position. This is a unique opportunity to contribute meaningfully to a thriving insurance agency while advancing your career in the insurance sector. If you are motivated to succeed, possess the required licenses, and are passionate about making a difference in customers' lives, we encourage you to apply for the Insurance Customer Service Representative role by clicking the job application button today.
Insurance Customer Service Representative - Summary- Provide exceptional customer support as a key member of an established insurance agency team
- Facilitate value-based conversations and remarkable client experiences
- Opportunity to advance your career in a reputable insurance environment
- Deliver accurate information and guidance to policyholders regarding coverage, claims, and billing
- Establish and nurture customer relationships through proactive communication and follow-up
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Educate customers about insurance options using a needs-based review process
- Maintain a strong work ethic and demonstrate daily commitment to agency success
- Collaborate with team members to ensure high-quality service and operational efficiency
- Provide timely and thorough activity reports to the agent
- Stay current on product changes, licensing, technical developments, and continuing education requirements
- Competitive salary plus bonus opportunities based on performance
- PTO, including vacation and personal/sick days
- Valuable experience in the insurance industry
- Potential for growth and advancement within the agency
- Active Property & Casualty license (required or ability to obtain)
- Active Life and Health license (required or ability to obtain)
- Excellent written, verbal, and listening communication skills
- Strong interpersonal and organizational abilities
- Proactive, self-motivated, and detail-oriented approach
- Ability to work collaboratively within a team and multitask effectively
- Commitment to providing exceptional customer service and accuracy in daily tasks
- Willingness to stay updated on industry trends and licensing requirements
- Licensed insurance professional with a customer-centric mindset
- Thrives in a fast-paced, team-oriented environment
- Strong problem-solving skills and dedication to accuracy
- Motivated to drive business growth and deliver outstanding service
- This position is with an independent contractor agent office and not with the parent insurance company
- Candidates must successfully fulfill all licensing and training requirements
- Agency employees are not employees of the parent insurance company
- The agency is committed to equal employment opportunity and inclusive hiring practices
- Apply today by clicking the application button to take the next step in your insurance career