Insurance Customer Service Representative
Location: Starkville, MS
Job Type: fulltime
Company: Frank Chiles StateFarm
Salary: $34000.0 - $43000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about helping others and looking to build a rewarding career in the insurance industry? Frank Chiles - State Farm Agency is seeking a dedicated Insurance Customer Service Representative to join our team. This full-time position offers an excellent opportunity for individuals who excel in delivering outstanding customer service and are interested in advancing within a well-established insurance agency. By joining our dynamic team, you will play a key role in ensuring an exceptional customer experience and fostering strong client relationships.
As an Insurance Customer Service Representative, you will serve as a primary point of contact for clients, handling a wide range of customer inquiries related to insurance policies, billing, claims, and coverage options. Your efforts will contribute to building client loyalty and supporting the agency's mission to provide comprehensive, needs-based insurance solutions. Working in the friendly and welcoming environment of Starkville, MS, you will find opportunities for professional growth, valuable industry experience, and advancement within the agency.
This role is ideal for candidates who are motivated, detail-oriented, and possess strong communication skills. You will be responsible for managing customer interactions with professionalism and empathy, ensuring each client's needs are understood and addressed efficiently. If you have a background in sales, retail, or other customer-facing roles, and are eager to obtain the necessary insurance licenses, we encourage you to apply and take the next step in your insurance career.
Insurance Customer Service Representative - Summary- Full-time position focused on delivering top-tier customer service for a reputable insurance agency.
- Opportunities for career advancement and professional development within the agency environment.
- Position requires obtaining Property & Casualty and Life & Health insurance licenses, with support for training and preparation.
- Answering incoming calls and greeting clients in a courteous, professional manner.
- Establishing and nurturing customer relationships by following up with clients as needed.
- Providing prompt, accurate, and friendly service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Educating clients about their insurance options using a needs-based review process tailored to individual requirements.
- Supporting the agency's mission by contributing to a positive customer experience and maintaining high standards of service.
- Collaborating with team members to resolve customer issues and proactively address client needs.
- Competitive base salary with opportunities for commission and bonuses based on performance.
- Paid time off, including vacation days and personal or sick leave.
- Valuable industry experience in a respected insurance agency setting.
- Potential for professional growth and advancement within the agency.
- Previous sales experience, such as inside or outside sales, retail sales, or telemarketing, is preferred but not required.
- Excellent communication skills across written, verbal, and listening modalities.
- Self-motivated and driven to achieve both individual and team goals.
- Strong attention to detail and proactive problem-solving abilities.
- Ability to work effectively in a collaborative team environment.
- Capacity to assess customer needs and conduct effective interviews.
- Ability to build rapport and establish lasting relationships with clients.
- Willingness and ability to obtain Property & Casualty and Life & Health insurance licenses (support and guidance provided).
- Friendly, compassionate, and customer-focused attitude.
- Adaptable and eager to learn new skills within the insurance industry.
- Professional demeanor and a commitment to delivering high-quality service.
- Goal-oriented and interested in building a long-term career in insurance customer service.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees; employees of State Farm agents are not employees of State Farm Insurance Companies.
- Starkville, MS offers a welcoming community and a supportive environment for professional growth and development.
If you are ready to embark on a fulfilling career as an Insurance Customer Service Representative, click the job application button and submit your application today. Join our team and make a difference in the lives of our clients while advancing your career in the insurance industry.