Insurance Customer Service Representative
Location: Madison, WI
Job Type: fulltime
Company: Aaron Perry State Farm Agency
Salary: $16.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
The role of Insurance Customer Service Representative is a key position within the insurance industry, designed for individuals who possess a passion for helping clients and delivering exceptional service. As an Insurance Customer Service Representative, you will be the primary point of contact for customers, helping to address their inquiries, clarify policy details, and ensure a positive experience with every interaction. This full-time or part-time opportunity in Madison, WI, is ideal for those who take pride in their communication skills, organizational abilities, and dedication to customer satisfaction. In this role, you will not only support the agency's goals but also contribute to the agency's reputation in the local community. If you are ready to help empower others and grow your career, we encourage you to apply for the Insurance Customer Service Representative position by clicking the application button.
Insurance Customer Service Representative - SummaryAs an Insurance Customer Service Representative, you will serve as a liaison between the agency and its customers, working diligently to build and maintain strong client relationships. Your primary responsibilities will focus on providing prompt, accurate, and helpful service, as well as supporting the agency’s operational needs. The role requires a high level of professionalism, attention to detail, and a proactive approach to solving customer concerns. By utilizing your knowledge of insurance products and services, you will help educate customers and ensure their needs are met efficiently and effectively. Serving the Madison, WI community provides a rewarding opportunity to make a positive impact through excellent service and support.
Duties & Responsibilities- Establish and nurture positive customer relationships through effective communication and regular follow-up as needed.
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing concerns.
- Utilize a customer-focused, needs-based approach to educate clients about various insurance product options and recommend suitable solutions.
- Support and implement office policies, ensuring the agency operates efficiently and consistently meets customer needs.
- Assist in maintaining a well-organized and equipped office environment to support daily operations and marketing initiatives for relevant products.
- Coordinate with team members to achieve agency-wide goals and promote a collaborative work atmosphere.
- Competitive hourly pay based on experience and licensing.
- PTO (paid time off) to support work-life balance.
- 401K Retirement Plan available after 90 days of employment.
- Agent-paid life insurance coverage.
- Disability plan with agent assistance.
- Growth potential and opportunities for advancement within the agency.
- Excellent written, verbal, and listening communication skills are essential.
- Strong organizational skills and attention to detail.
- Previous experience in customer service is required.
- Experience managing customer service or sales is preferred.
- Proactive approach to problem-solving, with the ability to work independently and collaboratively.
- Ability to manage and thrive in a team environment.
- Proficiency with Windows computer applications.
- Ability to coordinate and collaborate to achieve agency objectives.
- Capability to succeed and adapt in a fast-paced environment.
- Property and Casualty License (must have or be able to obtain before start date).
- Life and Health License (must be obtained within 90 days of start date).
- Demonstrates a strong commitment to delivering superior customer service.
- Detail-oriented and highly organized, able to manage multiple tasks efficiently.
- Effective communicator who can build positive relationships with clients and colleagues.
- Results-driven with a proactive attitude toward achieving team and agency goals.
- Comfortable working with technology and learning new systems.
- Possesses or is willing to obtain necessary insurance licensure.
- Displays professionalism and integrity in all interactions.
- This Insurance Customer Service Representative position offers the chance to develop a rewarding career in the insurance sector while making a meaningful contribution to the local community in Madison, WI.
- Flexible scheduling options are available, with both full-time and part-time opportunities.
- The agency is committed to fostering an inclusive, supportive, and growth-oriented environment for all team members.
- Applicants will be considered without regard to race, color, religion, sex, national origin, disability, or protected veteran status, in accordance with EEOC guidelines.
If you are ready to take the next step in your insurance career as an Insurance Customer Service Representative, click the application button to submit your resume and join a team dedicated to excellence in service and support.