Insurance Customer Service Representative
Location: OCEAN VIEW, DE
Job Type: fulltime
Company: Denise Beam - State Farm Agency
Salary: $42000.0 - $52000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (Licensed) – Full-time
Are you an energetic and people-oriented professional looking to build a rewarding career in the insurance industry? We invite you to apply for the Insurance Customer Service Representative position with a leading independent insurance agency. This full-time role offers the opportunity to make a significant impact by delivering outstanding service to clients and supporting their insurance needs. If you have, or are willing to obtain, an active Property & Casualty license and a Life & Health license, you could be the ideal addition to our customer-focused team.
As an Insurance Customer Service Representative, you will play a key role in fostering customer relationships, providing knowledgeable guidance on insurance products, and ensuring clients experience a seamless and positive interaction with our agency. You will be the go-to resource for policy inquiries, coverage questions, billing concerns, and claims assistance, all while upholding the highest standards of professionalism and customer care.
Our agency is committed to providing comprehensive training for motivated candidates who are eager to develop their careers in the insurance sector. Previous insurance experience is not required, as we believe in investing in individuals with the right attitude, interpersonal skills, and commitment to excellence. The successful candidate will demonstrate strong communication abilities, attention to detail, and a proactive, team-oriented mindset.
If you are ready to join a dynamic team where your growth potential is unlimited, and an inclusive, supportive work environment is valued, this Insurance Customer Service Representative position is the perfect fit. Take the next step in your professional journey and apply today by clicking the job application button.
Insurance Customer Service Representative - Summary- Deliver exceptional customer service to existing and prospective clients in a fast-paced insurance office setting.
- Assist with policy inquiries, coverage options, billing explanations, and claims submissions.
- Support the agency's growth through value-driven conversations and solutions tailored to client needs.
- Work closely with agency leadership and team members to ensure a positive and efficient client experience.
- Establish and nurture strong customer relationships with follow-up as needed.
- Provide prompt, accurate, and friendly service in response to all client inquiries.
- Educate clients about available insurance products and coverage options through a needs-based approach.
- Assist with policy changes, transfers, claim submissions, and other service-related tasks.
- Maintain a strong work ethic and demonstrate a daily commitment to excellence.
- Stay informed about product changes, licensing, technical developments, and continuing education requirements.
- Generate timely and thorough activity reports for agency management.
- Contribute to a collaborative and productive team environment.
- Multi-task and manage competing priorities efficiently and accurately.
- Competitive base salary with opportunities for bonus and commission.
- PTO including vacation and personal/sick days.
- Retirement plan with matching contributions.
- Comprehensive training and valuable experience in the insurance sector.
- Opportunities for career advancement and personal growth within the agency.
- Active Property & Casualty license (required) or willingness to obtain.
- Active Life & Health license (required) or willingness to obtain.
- Excellent interpersonal and communication skills (verbal, written, listening).
- Detail-oriented and highly organized.
- Self-motivated and proactive in problem-solving.
- Ability to learn and apply new computer skills and functions.
- Dedication to providing high-quality customer service.
- Ability to work effectively in a team setting and manage multiple tasks simultaneously.
- Personable, energetic, and enthusiastic about client service.
- Committed to ongoing learning and professional development.
- Driven to succeed and consistently deliver results.
- Adaptable and able to remain composed under pressure.
- Keen interest in the insurance industry and helping others protect what matters most.
- This position is with an independent contractor agent, not with any insurance corporation directly.
- Employment is contingent upon meeting all licensing and training requirements.
- Selected candidates will have access to ongoing education and support for career growth.
- Enjoy being part of a thriving team focused on exceptional service and professional integrity.
If you are motivated to excel in a dynamic environment and can see yourself in this role, take the next step and submit your application today by clicking the job application button. We look forward to connecting with you about this exciting Insurance Customer Service Representative opportunity!