Insurance Customer Service Representative
Location: Roeland Park, KS
Job Type: fulltime
Company: David Chavez - State Farm Agency
Salary: $41600.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
The Insurance Customer Service Representative plays a vital role in supporting clients and assisting an insurance agency’s daily operations. As an Insurance Customer Service Representative, you will help policyholders with their insurance needs, answer inquiries, guide clients through the claims process, and support the agency’s sales and service goals. This full-time position offers an excellent opportunity to gain experience in the insurance industry, especially for those who are eager to learn and grow within a supportive and rewarding environment. Working in Roeland Park, KS, provides a vibrant community atmosphere, making it an attractive location for personal and professional development.
Insurance Customer Service Representative - SummaryAs an Insurance Customer Service Representative, you will be the first point of contact for clients, ensuring high-quality service and satisfaction. You will have the opportunity to build relationships, provide policy guidance, and help clients navigate their insurance options. The role is ideal for individuals who enjoy working with people, have strong communication skills, and are proactive in addressing customer needs. The position is suitable for those who are looking to start or advance a career in the insurance field and are open to obtaining the necessary licenses required for the role.
Duties & Responsibilities- Serve as a friendly and knowledgeable resource for policyholders, responding to questions about coverage, assisting with policy changes, and guiding clients through billing and claims processes.
- Proactively identify client needs and match them to appropriate insurance products and services offered by the agency.
- Develop and nurture client relationships by providing consistent follow-up and maintaining a reliable channel of communication.
- Generate and follow up on leads, schedule appointments, and support the agency’s sales objectives.
- Collaborate with team members to ensure clients receive seamless service and support throughout their insurance journey.
- Stay current with industry regulations and agency procedures, and participate in ongoing training and development programs.
- Assist with administrative tasks as needed to support agency operations.
- Competitive base pay, with additional monthly and annual bonuses available after obtaining the required license.
- Potential for substantial annual earnings based on performance, with some representatives earning over $70,000 annually.
- PTO, including vacation, holidays, and sick leave.
- Retirement savings program with matching contributions to help plan for your future.
- Health insurance allowance to support your well-being.
- Comprehensive training and ongoing support in a positive, growth-oriented work environment.
- Must have, or be willing to obtain, a Property & Casualty insurance license (agency will cover the costs of licensing for eligible candidates).
- Ability to learn quickly and adapt to changing client needs and new technologies.
- Reliable, dependable, and able to work effectively both independently and as part of a team.
- Strong interpersonal, verbal, and written communication skills.
- Self-motivated, coachable, and receptive to feedback and new challenges.
- Demonstrated ability to influence and persuade clients while maintaining honesty and integrity.
- Goal-oriented, with a commitment to personal and professional achievement.
- Driven to succeed and motivated by helping others.
- Positive, adaptable, and enthusiastic about learning new skills.
- Willing to embrace technology and new processes to improve client service.
- Enjoys working in a dynamic environment where every day brings new opportunities.
- Values long-term career growth and the chance to make a meaningful impact in clients’ lives.
- This position involves working for an independent contractor agent in the insurance field, not directly for a major insurance company.
- Employees must complete any required licensing and training as outlined by the agency and regulatory bodies.
- All hiring decisions and employment relationships are managed by the agency’s independent owner.
- The Roeland Park, KS area offers a welcoming community and opportunities for both professional and personal growth.
- If you are eager to build a fulfilling career and make a difference every day, we encourage you to apply for the Insurance Customer Service Representative position by clicking the job application button below.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.