Insurance Customer Service Representative
Location: OTTAWA, IL
Job Type: fulltime
Company: Brett Dyche - State Farm Agency
Salary: $30000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (CSR) – Full-time
Are you searching for a rewarding full-time role as an Insurance Customer Service Representative where you can make a positive impact on clients’ lives while building a lasting, stable career in the insurance industry? Join an established State Farm agency committed to customer service excellence in Ottawa, IL. This is an excellent opportunity for both experienced insurance professionals and those looking to expand their skills in a supportive, growth-focused environment.
As an Insurance Customer Service Representative, you will be the first point of contact for policyholders, providing exceptional support and guidance throughout the customer journey. Working in a collaborative, team-oriented office, you will have the chance to develop meaningful relationships with clients, assist with a variety of insurance products and services, and play a key role in supporting agency growth.
The agency is dedicated to fostering a professional and inclusive work culture where your contributions are valued. The office operates during standard weekday hours, so you can enjoy your evenings and weekends while advancing your career. The Ottawa, IL community offers a friendly and welcoming environment, ideal for professionals who value a close-knit setting and community involvement.
Insurance Customer Service Representative - Summary- Full-time position supporting a State Farm agency in Ottawa, IL
- Focus on building and maintaining strong relationships with clients
- Delivering prompt, accurate, and friendly customer service
- Educating clients about insurance products and options based on their needs
- Assisting with policy servicing, billing inquiries, and claims support
- Identifying opportunities for agency growth and generating leads
- Serve as a primary point of contact for insurance customers, responding to inquiries via phone, email, and in-person visits.
- Provide detailed information on insurance options, coverage, and policy features to help customers make informed decisions.
- Support clients with policy changes, billing questions, claims status, and document requests.
- Utilize a needs-based review process to identify insurance gaps and recommend appropriate products.
- Build rapport and trust with clients through consistent follow-up and proactive communication.
- Collaborate with sales and agency team members to identify sales opportunities and support agency growth initiatives.
- Maintain accurate records and documentation in compliance with agency and regulatory requirements.
- Participate in ongoing professional development and training sessions to stay current with industry trends and best practices.
- Competitive base salary range of $30,000 to $35,000 (commensurate with experience)
- Monthly performance-based bonuses
- PTO (paid vacation, personal, and sick days) starting from day one
- SIMPLE IRA retirement plan with 3% employer match
- Professional development support, including licensing assistance
- Opportunities for career advancement within a reputable agency
- Supportive, team-focused office culture
- Must possess, or be able to obtain, an Illinois Property & Casualty Insurance License
- Life & Health Insurance License preferred, or willingness to obtain upon hire
- Strong verbal and written communication skills
- Exceptional attention to detail and organizational abilities
- Proactive, problem-solving mindset with the ability to multitask effectively
- Ability to work collaboratively within a team environment
- Previous experience in insurance, retail, sales, or customer service is preferred
- Customer-focused professional who enjoys helping others navigate insurance options
- Thrives in a structured, Monday through Friday office setting
- Demonstrates a strong work ethic, reliability, and a drive for continuous learning
- Comfortable with both phone-based and face-to-face customer interactions
- Seeks a long-term career with growth opportunities in the insurance sector
- Adaptable and open to ongoing industry training and certification
- All employees of State Farm agents must meet licensing requirements and are employed by the agent, not State Farm Insurance Companies.
- This position offers a consistent weekday schedule, allowing for work-life balance.
- Located in Ottawa, IL, offering a positive work environment in a vibrant community.
- The agency is committed to providing equal employment opportunities for all qualified applicants.
Ready to take the next step in your insurance career? Apply now by clicking the job application button and join a dedicated team making a difference in customers’ lives every day!
Note: This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of State Farm agents must meet licensing requirements and are employed by the agent, not State Farm.