Insurance Customer Service Representative
Location: BYRON, GA
Job Type: fulltime
Company: Kevin Barry - State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative
As an Insurance Customer Service Representative, you will play a pivotal role in supporting clients and maintaining high standards of satisfaction within an established insurance agency. This full-time position is designed for individuals who are passionate about providing exceptional customer experiences and eager to develop a rewarding career in the insurance industry. Whether you have previous insurance experience or are new to the field, comprehensive training will be provided to ensure your success and professional development.
Working in this role, you will collaborate with an experienced team dedicated to delivering value-based solutions and personalized service. The Insurance Customer Service Representative position is ideal for those who are self-motivated, detail-oriented, and thrive in a dynamic, fast-paced environment. Your contributions will directly impact the growth of the business and the satisfaction of policyholders, making this an excellent opportunity for career advancement within the insurance sector.
As part of your daily responsibilities, you will manage incoming client inquiries, address policy questions, and provide guidance on various insurance products. You will be responsible for ensuring that clients understand their coverage options and for assisting with policy changes, billing issues, claims submissions, and more. The role demands a high level of professionalism, strong communication skills, and a commitment to accuracy and timely follow-up with every customer interaction.
This full-time Insurance Customer Service Representative position offers a competitive salary structure, including commission, monthly and yearly bonuses, paid time off, and a retirement plan. In addition to financial incentives, you will gain valuable experience and have the opportunity to advance your career within the agency. The company is committed to fostering a supportive work environment that values teamwork, ongoing training, and professional growth.
Successful candidates will possess excellent interpersonal and organizational skills, a customer-focused mindset, and the ability to handle multiple tasks efficiently. You should be comfortable learning new computer systems and remain current with industry changes, licensing requirements, and technical developments. Obtaining a Property & Casualty license and a Life and Health license is required, and support will be provided to help you achieve these credentials if you do not already hold them.
This Insurance Customer Service Representative role is an excellent fit for proactive problem-solvers who take pride in their work and are dedicated to building lasting relationships with clients. If you are ready to embark on a fulfilling career path in the insurance industry, we encourage you to apply now by clicking the job application button and taking the next step toward joining a dynamic and supportive team.
Insurance Customer Service Representative - Summary- Full-time position supporting an established insurance agency.
- Opportunity for professional growth and advancement in the insurance industry.
- Comprehensive training provided for candidates new to insurance.
- Focus on delivering outstanding customer service and building client relationships.
- Establish and maintain positive relationships with clients.
- Respond promptly and accurately to customer inquiries regarding policy details, coverage options, billing, and claims.
- Educate clients about insurance products and services through needs-based reviews.
- Assist with policy changes, transfers, and claim submissions.
- Maintain detailed records and provide timely activity reports to the agent.
- Work collaboratively within a team to achieve agency goals.
- Stay current with industry trends, licensing requirements, and continuing education.
- Competitive base salary plus commission.
- Monthly and yearly bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Retirement plan available to eligible employees.
- Valuable on-the-job experience and structured career advancement.
- Excellent interpersonal and communication skills (written, verbal, and listening).
- Strong organizational abilities and attention to detail.
- Self-motivated and proactive in solving problems.
- Ability to multitask and prioritize workload effectively.
- Comfortable learning and using computer systems.
- Demonstrated commitment to customer service excellence.
- Ability to work well both independently and as part of a team.
- Must be able to obtain Property & Casualty license and Life and Health license.
- Willingness to stay current with product changes and ongoing education.
- Energetic and positive attitude with a passion for helping others.
- Detail-oriented and takes pride in completing work accurately and efficiently.
- Driven to succeed and eager to pursue career advancement.
- Adaptable and thrives in a fast-paced environment.
- Committed to upholding high ethical and professional standards.
- This position is with an independent contractor agent and not directly with a national insurance company.
- Employees must meet all applicable licensing and training program requirements.
- Independent contractor agents hire and employ their own staff.
- Employees in this role are not employees of the national insurance company.
- Equal opportunity employer – all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are motivated to succeed and see yourself as an Insurance Customer Service Representative, we invite you to apply today by clicking the job application button and begin your journey toward a rewarding career in the insurance industry.