Insurance Customer Service Representative
Location: BARTOW, FL
Job Type: fulltime
Company: Michell Githens - State Farm Agency
Salary: $42000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative
Are you passionate about delivering exceptional customer service and interested in building a rewarding career in the insurance industry? We are seeking an enthusiastic and motivated Insurance Customer Service Representative to join our dynamic team. This full-time role is ideal for individuals who thrive in a collaborative, fast-paced environment and are eager to learn and grow within the insurance sector. As an Insurance Customer Service Representative, you will play an integral role in strengthening relationships with clients, supporting their insurance needs, and contributing to the overall success and growth of our agency.
In this position, you will be the first point of contact for clients, providing them with information about insurance products, assisting with policy changes, and ensuring a smooth customer experience. You will have the opportunity to develop your expertise in property, casualty, life, and health insurance, with comprehensive training provided to help you obtain the necessary certifications. Our agency values proactive problem-solvers who are detail-oriented, have strong organizational skills, and are committed to delivering outstanding service. If you are self-motivated, enjoy working in a team, and are focused on personal and professional development, this is the perfect opportunity for you.
Insurance Customer Service Representative - Summary- Serve as a key team member, providing exceptional service to insurance clients.
- Support the agency’s mission to deliver value-based conversations and remarkable client experiences.
- Develop expertise in various insurance products through ongoing training and education.
- Establish and nurture customer relationships, following up with clients as needed.
- Identify and develop new service opportunities with both existing and prospective clients.
- Deliver prompt, accurate, and friendly service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, claims, and billing.
- Utilize a customer-focused needs-based review process to educate clients about available insurance solutions.
- Prepare insurance quotes, conduct sales presentations, and close sales as appropriate.
- Build and maintain ongoing networking relationships to expand the agency’s reach.
- Demonstrate a strong work ethic and a commitment to success on a daily basis.
- Provide timely and thorough activity reports to the agent for review and feedback.
- Competitive base salary plus opportunities for bonuses and commissions based on performance.
- PTO including vacation and holidays.
- Participation in a wellness program and access to life insurance coverage.
- Health insurance stipend to support your well-being.
- Opportunities to gain valuable industry experience and advance within the agency.
- Supportive environment that encourages growth and professional development.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills and keen attention to detail.
- Proactive approach to problem-solving and dedication to superior customer service.
- Ability to learn and utilize computer functions relevant to insurance operations.
- Ability to work effectively both independently and as part of a team.
- Capacity to multi-task and manage a variety of responsibilities efficiently.
- Bilingual English/Spanish skills are a plus.
- Property & Casualty insurance license (must be obtained prior to start date).
- Life and Health insurance license (must be obtained prior to start date).
- Commitment to keeping current with product changes, licensing requirements, technical developments, and continuing education.
- Energetic, self-motivated professional who thrives in a fast-paced environment.
- People-oriented individual who takes pride in accomplishing tasks accurately and on time.
- Driven to succeed, with a passion for helping customers and contributing to team success.
- Open to learning and growth, with a desire to advance within the insurance industry.
- This position is with an independent contractor agent, not with the parent insurance company. Employees must complete applicable licensing requirements and training programs.
- Independent contractor agents hire their own employees, and employees are not employees of the parent insurance company.
- Join our team and build a meaningful career as an Insurance Customer Service Representative. Take the next step by clicking the application button to submit your resume and start your journey toward professional growth and success.
- We are committed to providing an inclusive, supportive, and growth-oriented work environment.
EEO Statement: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.