Insurance Customer Service Representative
Location: MONTGOMERY, AL
Job Type: fulltime
Company: Breck Honea - State Farm Agency
Salary: $16.0 - $24.0 per hour
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative
If you are motivated by the opportunity to help others and are seeking a dynamic position in the insurance industry, the Insurance Customer Service Representative role offers you the chance to contribute to a reputable and award-winning insurance agency. This full-time opportunity is based in Montgomery, AL, where you will work in a collaborative team environment and assist clients throughout their insurance journey. This position is designed for individuals who are passionate about delivering exceptional service, building long-term client relationships, and growing their careers within the insurance sector.
As an Insurance Customer Service Representative, you will be the first point of contact for policyholders and prospective clients, providing guidance on coverage options, resolving inquiries, and supporting retention efforts. You will play a critical role in ensuring that every client receives prompt, accurate, and courteous service, reinforcing the agency’s reputation for excellence. The position offers a competitive hourly wage with opportunities for bonuses and commissions, as well as a comprehensive benefits package that includes health, dental, and life insurance, paid time off, and retirement plan options.
Our agency is recognized for excellence and commitment to customer satisfaction, making it an ideal workplace for those who value teamwork, integrity, and personal development. The Insurance Customer Service Representative position is well-suited to individuals who are attentive to detail, enthusiastic about helping others, and eager to learn and advance within the insurance industry. This is your opportunity to join a supportive team, expand your professional skills, and contribute to a positive client experience in Montgomery, AL.
As an Insurance Customer Service Representative, you will receive the support and training needed to obtain your Property & Casualty and Life & Health insurance licenses, which are essential for your success in this field. If you are looking for a rewarding position with career growth potential, we encourage you to apply today by clicking the job application button and begin your journey in the insurance industry.
Insurance Customer Service Representative - Summary- Serve as the primary contact for insurance clients, providing knowledgeable assistance and support on a range of policy matters.
- Work in a reputable and award-winning insurance agency with a strong team culture and focus on client satisfaction.
- Full-time, in-office role located in Montgomery, AL, offering comprehensive benefits and opportunities for career advancement.
- Ideal for individuals who are client-oriented, detail-driven, and motivated to grow within the insurance industry.
- Deliver prompt, accurate, and professional service to insurance clients regarding policy inquiries, billing questions, claims, and coverage updates.
- Respond to client requests and support policy changes, renewals, and retention efforts, ensuring a positive customer experience at every touchpoint.
- Build and maintain strong relationships with clients through empathy, effective communication, and diligent follow-up.
- Collaborate closely with team members to achieve agency goals and contribute to a supportive, high-performing workplace culture.
- Support new business development and client retention initiatives as directed by agency leadership.
- Maintain accurate records of client interactions and transactions in compliance with agency procedures.
- Competitive hourly wage ($16–$24 per hour), commensurate with experience.
- Bonuses and commission opportunities based on performance metrics.
- Comprehensive benefits package, including health, dental, and life insurance.
- Paid time off (PTO) and retirement plan options.
- Opportunities for professional growth and advancement within the agency.
- Ability to obtain Property & Casualty and Life & Health insurance licenses (training and guidance provided for qualified candidates).
- Excellent verbal and written communication skills, with a focus on active listening and problem-solving.
- Strong attention to detail and a genuine commitment to assisting clients with their insurance needs.
- Demonstrated reliability, strong work ethic, and a positive, team-oriented attitude.
- Previous customer service experience is preferred but not required.
- Full-time availability and willingness to work in an office environment in Montgomery, AL.
- Passionate about helping others and providing exceptional customer service.
- Quick learner, adaptable, and open to ongoing professional development.
- Values integrity, teamwork, and strives for excellence in daily responsibilities.
- Interested in building a long-term career in the insurance industry.
- Enjoys working in a supportive, community-focused office in Montgomery, AL.
- This agency is known for its excellence, stability, and supportive work environment.
- There are clear pathways for advancement for high-performing employees.
- Training and licensing support are provided to ensure your success as an Insurance Customer Service Representative.
- Working in Montgomery, AL, offers a vibrant community and a welcoming environment for professionals in the insurance sector.
If you are ready to make a positive impact in the insurance field and join a team that values your contributions, apply now by clicking the job application button and take the next step in your career as an Insurance Customer Service Representative.