Insurance Customer Service Representative
Location: West Palm Beach, FL
Job Type: fulltime
Company: Christopher Tighe - State Farm Agency
Salary: $45000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
We are seeking a dedicated Insurance Customer Service Representative (CSR) to join our reputable insurance agency in West Palm Beach, FL. As an Insurance Customer Service Representative, you will play a crucial role in supporting our clients and ensuring their needs are met with exceptional service. This full-time position offers an excellent opportunity to grow within the insurance industry, whether you are an experienced professional or looking to build your career through comprehensive training and hands-on experience.
As an Insurance Customer Service Representative, you will interact with prospective and current clients, providing prompt, accurate, and friendly support. You’ll help foster long-lasting relationships by responding to client inquiries, assisting with policy changes, and educating customers about their insurance options. The Insurance Customer Service Representative position is integral to maintaining high standards of customer satisfaction, retention, and overall office success. Working in West Palm Beach, FL, offers a vibrant professional environment and the chance to make a positive impact in a thriving community.
If you are a proactive, people-oriented individual with a passion for helping others and delivering outstanding service, we encourage you to apply for the Insurance Customer Service Representative role today by clicking the job application button below.
Insurance Customer Service Representative - Summary- Delivering excellent customer service to clients and prospects
- Contributing to client retention and office growth
- Educating customers about insurance products and options
- Supporting daily agency operations and collaborating with team members
- Opportunity for advancement and professional development
- Establish and maintain strong customer relationships through responsive communication and follow-up
- Respond promptly and accurately to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing matters
- Conduct needs-based assessments to recommend appropriate insurance products and services
- Facilitate policy updates, renewals, and retention initiatives for existing clients
- Provide detailed activity reports to the agency management as required
- Stay current with product changes, technical developments, and continuing education
- Participate actively in team meetings and contribute to a positive, collaborative office culture
- Base pay with potential for performance-based bonuses
- Valuable industry experience and on-the-job training
- Growth potential and opportunities for advancement within the agency
- Supportive team environment with ongoing mentorship and skill development
- Bilingual in Spanish and English is a plus, but not required
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills and attention to detail
- Self-motivated, proactive, and able to multi-task effectively
- Ability to work collaboratively in a team environment
- Competency in learning and using computer systems relevant to insurance operations
- Pride in completing work accurately and efficiently
- Required: 2-20 or 4-40 insurance license (must have or be able to obtain)
- Required: 2-15 insurance license (must be able to obtain)
- Commitment to maintaining current industry knowledge and licensure
- Energetic and dedicated to delivering remarkable customer experiences
- People-oriented and eager to support customers’ insurance needs
- Proactive in problem-solving and client follow-up
- Detail-oriented with a strong sense of responsibility and pride in their work
- Interested in long-term professional growth within the insurance industry
- This position is offered by an independent contractor State Farm agent, not by State Farm Insurance Companies
- Employment is contingent on meeting applicable licensing and training requirements
- Employees of State Farm agents are not employees of State Farm Insurance Companies
- The agency is committed to equal opportunity employment and encourages applications from candidates of all backgrounds
If you are motivated to succeed and ready to take the next step in your career as an Insurance Customer Service Representative in West Palm Beach, FL, we invite you to apply now by clicking the application button. We look forward to learning more about how you can contribute to our team and make a difference in the lives of our clients.