Insurance Customer Service Representative
Location: Indianapolis, IN
Job Type: fulltime
Company: Binford Insurance Group
Salary: $45000.0 - $55000.0 per year
Category: Customer Service
Job Description Apply Now
The role of an Insurance Customer Service Representative (CSR) is an essential position within a multi-line insurance agency. This opportunity offers a dynamic and supportive environment where you can leverage your communication and organizational skills to provide outstanding service to policyholders. As an Insurance CSR, you will play a key role in building lasting relationships with clients, ensuring that their insurance needs are met efficiently and effectively. This full-time position is designed for individuals who are motivated to thrive in a fast-paced office atmosphere and are committed to delivering superior customer support.
As an Insurance Customer Service Representative, you will be responsible for servicing existing policies, addressing a wide range of client inquiries, and supporting the agency’s mission of comprehensive coverage and client satisfaction. Your ability to recognize cross-selling opportunities and handle billing and service requests will be integral to the agency’s ongoing success. This position provides a clear path to professional growth while contributing to a collaborative, team-focused culture.
Applicants with a property and casualty license are strongly encouraged to apply, as this credential will enable you to excel in the insurance service and sales aspects of the role. However, a minimum of one year’s experience in insurance or financial services customer service is preferred, reflecting the need for both product knowledge and a customer-centric approach. You will be expected to demonstrate compassion, resilience, and adaptability throughout your interactions with clients, particularly when navigating challenging circumstances or communicating complex policy details.
Your role as an Insurance Customer Service Representative will involve multi-tasking and utilizing technology to streamline service processes, ensuring prompt and accurate responses to client needs. You will be a vital team member, collaborating with colleagues to enhance the agency’s reputation for exceptional customer service. The agency values ongoing professional development, and you will have the opportunity to expand your skills and contribute to the overall mission of protecting individuals and households through effective insurance solutions.
This is a rewarding opportunity for individuals who are passionate about customer service, adept at problem-solving, and eager to make a positive impact in the insurance industry. If you are ready to advance your career and join a respected organization, we encourage you to apply by clicking the job application button today.
Insurance Customer Service Representative - Summary- Key role in servicing and supporting a multi-line insurance agency’s client base
- Opportunity to work in a dynamic and collaborative office environment
- Essential position focused on client satisfaction and policy management
- Provide customer service via phone and email, responding to policyholder inquiries promptly
- Manage service and billing requests, ensuring accuracy and timely resolution
- Remarket current clients to identify improved insurance options as needed
- Recognize and pursue cross-selling opportunities to support comprehensive coverage
- Collaborate with team members to deliver consistent, high-quality service
- Handle other duties as assigned to support office operations and client satisfaction
- Competitive base salary commensurate with experience
- Retention bonus structure available to reward long-term commitment
- Retirement plan to support your long-term financial goals
- Property and casualty license strongly preferred
- Minimum of one year’s customer service or sales experience in insurance or financial services preferred
- Demonstrated care and concern for meeting client insurance needs
- Proficiency in multi-tasking and using technology to enhance service
- Ability to persevere through challenging client interactions with professionalism
- Strong team orientation and willingness to contribute to a fast-paced, supportive office
- Licensed in property and casualty insurance or actively pursuing licensure
- Customer-focused with a genuine interest in helping individuals and families
- Effective communicator, both verbally and in writing
- Comfortable using digital tools and software for client management
- Resilient and adaptable in high-pressure or rapidly changing situations
- This Insurance Customer Service Representative position provides an opportunity to work in a vibrant office within a supportive community
- The agency is committed to ongoing staff development and recognizes outstanding performance
- Apply now to join a team dedicated to helping clients protect what matters most
Take the next step in your career by applying for the Insurance Customer Service Representative position today. Click the job application button to submit your application and become part of a respected insurance agency committed to excellence in client service.