Insurance Customer Service Representative
Location: Indianapolis, IN
Job Type: fulltime
Company: Binford Insurance Group
Salary: $45000.0 - $55000.0 per year
Category: Customer Service
Job Description Apply Now
Are you looking for a rewarding career as an Insurance Customer Service Representative? This pivotal role within a multi-line insurance agency offers a dynamic work environment where your customer service expertise and attention to detail will directly contribute to the agency’s ongoing success. As an Insurance Customer Service Representative, you will play a crucial part in servicing existing policies, identifying cross-selling opportunities, and providing valuable support to both clients and your team. This is an excellent opportunity for those who are passionate about helping people with their insurance needs and thrive in a fast-paced, team-oriented setting.
In this Insurance Customer Service Representative position, your main focus will be on delivering exceptional service to policyholders through various communication channels. You will be responsible for answering client inquiries via phone and email, resolving billing questions, processing changes to policies, and ensuring all client interactions are handled with professionalism and care. Your ability to multitask, utilize technology efficiently, and maintain a positive attitude during all client interactions will be highly valued. The agency is committed to fostering a supportive and inclusive culture where every team member can grow and succeed.
The ideal Insurance Customer Service Representative possesses a property and casualty license or is willing to obtain one, and has at least one year of experience in customer service or sales within the insurance or financial services industry. You should demonstrate a genuine care for clients and their coverage needs, display strong communication and organizational skills, and be capable of collaborating effectively within a diverse team. Perseverance, adaptability, and a solution-oriented mindset are essential traits for excelling in this role.
In this position, you will also have the opportunity to contribute to the agency’s growth by recognizing and acting on cross-selling and remarketing opportunities. Your proactive approach to client retention and satisfaction will be rewarded through competitive compensation, a retention bonus structure, and access to a comprehensive retirement plan. The agency values your contributions and provides ongoing support to ensure you can advance your career within the organization.
Join a workplace that values your skills and dedication as an Insurance Customer Service Representative. If you are motivated by helping others, enjoy working in a collaborative environment, and meet the experience requirements, we encourage you to take the next step in your career. Click the application button to submit your application and become part of an agency committed to excellence in customer service and insurance solutions.
Insurance Customer Service Representative - Summary- Serve as a primary point of contact for clients within a reputable multi-line insurance agency
- Deliver high-quality customer service while managing policy inquiries, billing, and policy changes
- Identify opportunities for cross-selling and remarketing to existing clients
- Contribute to a collaborative and dynamic team environment
- Responding to customer inquiries via phone and email
- Processing service and billing requests efficiently and accurately
- Remarketing and cross-selling to current clients where appropriate
- Supporting team members and contributing to a positive office atmosphere
- Managing multiple tasks while maintaining attention to detail
- Handling challenging client interactions with professionalism and perseverance
- Adhering to industry regulations and company policies
- Competitive base salary structure
- Retention bonus plan available
- Comprehensive retirement plan options
- Supportive team environment with opportunities for professional growth
- Property and casualty insurance license strongly preferred
- Minimum one year of customer service or sales experience in insurance or financial services preferred
- Strong communication, organizational, and multitasking skills
- Tech-savvy approach to sales and service processes
- Ability to work effectively within a team
- Genuine care for clients and a commitment to meeting their insurance needs
- Ability to persevere through difficult client interactions
- Experienced in customer service, particularly in insurance or financial services
- Licensed, or willing to become licensed, in property and casualty insurance
- Excellent problem-solving and communication skills
- Team player who thrives in a fast-paced environment
- Motivated by helping clients and contributing to agency success
- Join a multi-line agency with a strong reputation and experienced leadership
- Opportunities to advance your career within the insurance industry
- Positive mention: Work in a supportive community that values professional growth and collaboration
- EEO Statement: The agency is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status in accordance with applicable law.
If you are ready to take the next step in your career as an Insurance Customer Service Representative, we encourage you to apply now by clicking the job application button. Join a team that values your skills, supports your growth, and is dedicated to delivering exceptional service to every client.