Insurance Customer Service Representative
Location: ROCHESTER, MN
Job Type: fulltime
Company: State Farm Agency - Rochester, MN
Salary: $55000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative positions offer an excellent opportunity for individuals seeking to build a meaningful career in the insurance industry. This role is ideal for those who are passionate about delivering exceptional customer experiences and are motivated to grow professionally within a supportive team environment. As an Insurance Customer Service Representative, you will work closely with clients, helping them understand their insurance options and providing expert assistance throughout their policy lifecycle. This position is available in Rochester, MN and is structured as a full-time opportunity, making it a great fit for those seeking stability and potential advancement within the field of insurance services.
Working as an Insurance Customer Service Representative in Rochester, MN allows you to be part of a community-focused agency, contributing to the protection and financial well-being of local individuals and families. In this full-time role, you will receive comprehensive support and on-the-job training to help you obtain the necessary insurance licenses, even if you do not have prior insurance experience. The agency is committed to investing in your development, ensuring you are well-equipped to succeed and advance your career within the organization.
As an Insurance Customer Service Representative, your primary responsibilities will include building and maintaining strong relationships with clients by providing friendly, professional, and knowledgeable service. You will assist clients with policy changes, billing inquiries, claims processing, and help them understand their coverage options. Educating clients on insurance products and helping them make informed decisions through needs-based conversations is a key aspect of this position. Additionally, you will be responsible for maintaining accurate records, following up with clients as needed, and ensuring all interactions reflect the agency’s commitment to high-quality service.
The agency offers a competitive compensation package for the Insurance Customer Service Representative role, which includes hourly pay commensurate with experience, performance-based individual and team bonuses, paid time off, and monthly contributions to a Roth IRA. You will also benefit from career growth opportunities within the agency and receive full support for obtaining all required insurance licenses. The work environment is fast-paced, positive, and team-oriented, making it an ideal place for individuals who thrive in collaborative settings.
The ideal candidate for the Insurance Customer Service Representative position will possess excellent communication skills, both written and verbal. A customer-focused mindset, strong organizational abilities, attention to detail, reliability, and a proactive approach to problem-solving are essential qualities for success in this role. The agency seeks individuals who are eager to learn, adaptable, and capable of managing multiple tasks effectively. While previous insurance experience is not required, candidates must be able to obtain Property & Casualty and Life & Health insurance licenses, with the agency providing all necessary training and guidance.
Joining this team as an Insurance Customer Service Representative means gaining access to a supportive workplace culture that values your personal and professional growth. The agency is an independent contractor for a major insurance provider, offering the resources and stability of a large organization while maintaining the flexibility and community focus of a local business. Employees must successfully complete all licensing requirements and training programs relevant to the position.
If you are motivated to succeed, ready to embark on a dynamic career in the insurance sector, and want to make a positive impact in Rochester, MN, this full-time Insurance Customer Service Representative position could be the right opportunity for you. Take the next step in your professional journey by clicking the job application button to apply today.
Insurance Customer Service Representative - Summary- Full-time position based in Rochester, MN
- Customer-focused role within a reputable insurance agency
- Opportunity for career growth and professional development
- No prior insurance experience required; training and support provided
- Build and maintain strong customer relationships through professional communication
- Assist clients with insurance policy changes, billing inquiries, claims, and coverage explanations
- Educate customers on available insurance options using needs-based conversations
- Deliver excellent customer service in every client interaction
- Maintain accurate records and follow up with customers as necessary
- Support agency success by collaborating effectively with team members
- Competitive hourly wage based on experience
- Performance-based individual and team bonuses
- Paid time off and vacation
- Monthly contributions to a Roth IRA
- Career advancement opportunities within the agency
- Comprehensive support and reimbursement for insurance license acquisition
- Positive, fast-paced, and collaborative team environment
- Strong written and verbal communication skills
- Customer-oriented with a genuine desire to assist others
- Organized, detail-oriented, and dependable
- Proactive problem-solver comfortable working in a team
- Willingness and ability to obtain Property & Casualty and Life & Health insurance licenses
- Ability to multitask and manage time efficiently
- Openness to learning and growing in a professional environment
- Motivated and personable, with a drive to succeed in a customer service capacity
- Adaptable and eager to embrace new challenges
- Thrives in a fast-paced, positive workplace
- Has interest in a long-term, rewarding insurance career
- No insurance experience required—training is provided
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees.
- To advance your career as an Insurance Customer Service Representative in Rochester, MN, submit your application today by clicking the job application button.