Insurance Customer Service Representative
Location: WEATHERFORD, TX
Job Type: fulltime
Company: Craig Bagley - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Position OverviewThe Insurance Customer Service Representative plays a pivotal role in supporting clients and building strong customer relationships within a dynamic insurance agency environment. This full-time position is ideal for highly motivated individuals who excel in delivering excellent customer experiences and are eager to develop their careers in the insurance industry. The Insurance Customer Service Representative is central to ensuring client satisfaction and business growth through effective communication, attention to detail, and a commitment to professional service standards.
Key Responsibilities- Establish and nurture ongoing customer relationships by proactively following up and addressing client needs as they arise.
- Deliver prompt, accurate, and friendly customer service, responding to inquiries regarding insurance products, eligibility, coverages, policy changes, transfers, claims submissions, and billing questions.
- Utilize a customer-focused, needs-based approach to educate clients about available insurance options and assist them in choosing suitable coverage.
- Maintain a strong work ethic with a demonstrated commitment to achieving daily and long-term success.
- Provide timely and thorough activity reports to the supervising agent, ensuring transparency and accountability in all customer interactions.
- Stay current with ongoing product changes, licensing requirements, technical developments, and participate in continuing education as needed.
- Bilingual skills are considered a plus, enhancing the ability to serve a diverse clientele.
- Exceptional interpersonal, written, and verbal communication skills are essential.
- Demonstrated people-oriented approach, organizational abilities, and attention to detail.
- Self-motivated and proactive in problem-solving, with a dedication to providing outstanding customer service.
- Ability to learn and master computer functions relevant to the insurance industry.
- Team player with the capacity to multi-task in a fast-paced environment.
- Strong sense of pride in completing work accurately and in a timely manner.
- Must be able to obtain Property & Casualty license and Life and Health license as required by state regulations.
- Competitive base salary with opportunities for bonuses and career advancement.
- Comprehensive benefits including paid time off (vacation and personal/sick days), health, life, and disability insurance, and retirement plan options.
- Valuable hands-on experience and the potential for long-term career growth within the agency environment.
The agency is committed to providing exceptional service and guidance to clients, helping them protect what matters most through personalized insurance solutions. Team members are valued for their dedication to ethical service, their drive for professional development, and their positive impact on the community.
Legal DisclaimerThis position is with an independent contractor insurance agent, not with the parent insurance company. Employees of independent agents must successfully complete all applicable licensing requirements and training programs. Independent insurance agents hire their own staff; these employees are not employees of the parent insurance company.