Insurance Customer Service Representative
Location: NASHVILLE, TN
Job Type: fulltime
Company: Terry W Jones - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative Job OverviewThe Insurance Customer Service Representative plays a critical role in delivering outstanding support to clients and driving agency growth through a combination of service and sales. This full-time position, based in Nashville, TN, is ideal for professionals who excel in communicating with customers, providing guidance on insurance products, and building lasting client relationships. As part of a supportive and collaborative team, the Insurance Customer Service Representative is an integral point of contact, ensuring clients receive accurate information and appropriate coverage options tailored to their needs.
Key Responsibilities- Deliver exceptional customer service by assisting clients with policy inquiries, processing updates, and supporting claims efficiently and accurately.
- Conduct needs-based policy reviews and educate clients to ensure they have appropriate coverage for their individual circumstances, such as auto insurance, home insurance, life insurance, and retirement planning.
- Identify additional insurance and financial products that align with customer needs and proactively recommend suitable options, supporting agency goals for growth and retention.
- Develop and maintain strong client relationships by serving as a trusted advisor, addressing concerns promptly, and offering reliable solutions that help manage everyday risks and plan for the future.
- Support agency growth by generating leads, making referrals, and promoting the agency’s suite of services to both new and existing clients.
- Strong verbal and written communication skills, with a professional, approachable, and customer-focused demeanor in all interactions.
- A customer-oriented mindset with a genuine passion for assisting others and ensuring client satisfaction throughout the insurance process.
- Sales-driven approach with the ability to recognize and act on opportunities for in-book sales while maintaining high service standards.
- Excellent organizational skills and attention to detail, capable of managing multiple client accounts and tasks simultaneously.
- Current state insurance license or willingness to obtain one as required by state regulations (assistance with licensing is available).
- Bilingual candidates are preferred to help expand the agency’s ability to serve a diverse client base.
The Jones Agency, located in Nashville, TN, is dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. The agency offers a comprehensive range of insurance and financial services, including auto, home, life insurance, and retirement planning. Working in Nashville provides employees with access to a vibrant community and the opportunity to serve a diverse clientele with a variety of insurance needs.
Career Development and Team CultureThe Insurance Customer Service Representative role offers ongoing training and development to support career advancement within the agency. The team environment is positive and collaborative, recognizing individual contributions while promoting collective success. This position is well-suited for individuals seeking both professional growth and the chance to make a meaningful impact in clients’ lives.
Legal DisclaimerState Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.