Insurance Agency Operations Manager
Location: LINCOLN, NE
Job Type: fulltime
Company: Drew Edmond - State Farm Agency
Salary: $60000.0 - $75000.0 per year
Category: Sales
Job Description Apply Now
The Insurance Agency Operations Manager plays a crucial role in ensuring the smooth day-to-day management and sales effectiveness of a highly productive insurance agency. This full-time position is designed for driven professionals with experience in insurance operations and sales, particularly those familiar with agency environments and CRM systems. Based in Lincoln, NE, the Insurance Agency Operations Manager will be responsible for supporting agency growth, executing sales strategies, and delivering exceptional customer service while managing operational processes.
As an Insurance Agency Operations Manager, you will be the primary point of contact for both customers and internal staff, working closely with the agency owner to identify opportunities for efficiency and growth. This is a hands-on role that requires a proactive approach to problem-solving and an ability to manage complex customer issues with confidence and professionalism. The position is ideal for individuals who thrive in dynamic environments where operational excellence and sales execution are equally valued.
In this role, your insurance expertise and sales mindset will be leveraged to not only manage workflows but also to generate new business opportunities and foster lasting client relationships. Utilizing your knowledge of CRM systems, insurance licensing, and customer engagement, you will ensure that all leads are handled promptly and that agency goals are consistently achieved. The Insurance Agency Operations Manager position offers the chance to play a meaningful part in agency success, with your contributions directly impacting revenue, client satisfaction, and overall business growth.
Lincoln, NE offers a thriving business community and a supportive environment for insurance professionals. Working in this vibrant city, you will be part of an agency known for its strong lead flow, proven systems, and commitment to excellence. This role is not a passive administrative or call center job, nor is it suited for those who require micromanagement. Instead, it is an opportunity for a motivated individual to take ownership of their career and make a significant impact.
Insurance Agency Operations Manager - Summary- Full-time position managing daily agency operations and supporting sales growth
- Key liaison between agency owner, staff, and clients
- Hands-on role focused on execution, not micromanagement
- Opportunity to work in a high-performing insurance agency environment
- Oversee and manage daily workflows, operational tasks, and process documentation
- Handle complex customer issues and escalations with professionalism
- Ensure all leads are managed accurately and efficiently using CRM systems
- Coordinate follow-ups and maintain precise operational reporting
- Serve as the primary point of contact for internal and external stakeholders
- Keep agency owner informed of potential issues and opportunities
- Work provided agency leads and generate new opportunities through various channels such as referrals and community marketing
- Identify and resolve operational or customer service issues proactively
- Implement and improve retention systems to strengthen client relationships
- Contribute to agency growth by supporting sales initiatives and driving revenue
- Competitive base salary with performance-based bonuses and commissions
- Comprehensive compensation structure reflecting both operational and sales performance
- Opportunities for career growth and advancement within a top-producing agency
- Access to proven systems and high-quality lead flow
- Current or prior experience in an insurance agency environment
- Experience with State Farm or similar agencies preferred
- Property and Casualty License required; willingness and ability to obtain Life and Health License
- Strong communication skills with the confidence to handle difficult situations
- Sales-minded with a proactive approach to generating new business
- Proficient in the use of CRM systems and operational reporting tools
- Ability to work independently and execute tasks without micromanagement
- Resourceful and dependable, with a strong sense of ownership and initiative
- Thrives in a fast-paced environment and enjoys balancing operational and sales responsibilities
- Proven ability to resolve customer issues efficiently and effectively
- Genuine interest in supporting agency growth and delivering positive client experiences
- Adaptable and open to implementing new ideas for client retention and agency success
- This is not a passive administrative or call center role
- Position is best suited for individuals who are self-motivated and do not require close supervision
- Agency provides strong support, robust systems, and a meaningful opportunity to impact business outcomes
- Legal Disclaimer: [Insert EEO statement if provided by the employer]
If you are ready to take the next step in your insurance career and become a key contributor to a leading agency, apply today by clicking the job application button. Join a team where your expertise as an Insurance Agency Operations Manager will be valued, and your success will drive organizational growth!