Insurance Agency Assistant
Location: Amarillo, TX
Job Type: fulltime
Company: Nichole Thompson - State Farm Agency
Salary: $15.0 - $19.0 per hour
Category: Customer Service
Job Description Apply Now
Insurance Agency Assistant roles offer an excellent entry point for individuals interested in building a career in the insurance industry. As an Insurance Agency Assistant, you will play a vital role in supporting the daily operations of an insurance office, ensuring that clients receive outstanding service and that administrative processes run smoothly. This position is ideal for candidates who are organized, detail-oriented, and committed to providing a positive experience for both clients and colleagues.
Working as an Insurance Agency Assistant, you will have the opportunity to interact directly with clients, handle important documentation, and support licensed insurance agents in delivering a high standard of service. This position enables you to develop valuable skills in customer service, office management, and insurance processes. The supportive environment also encourages continuous learning and professional development within the insurance sector.
In this role, your responsibilities will include greeting clients, managing appointments, and maintaining various office functions. You will handle inquiries through phone calls and emails, assist with billing and payments, and help with the organization of marketing efforts. The Insurance Agency Assistant position also requires working closely with insurance agents to ensure seamless communication and efficient workflow throughout the office.
If you are enthusiastic about developing your skills in a collaborative setting and are eager to contribute to a growing team, the Insurance Agency Assistant role is an excellent fit. Applicants are encouraged to demonstrate their organizational abilities, communication skills, and commitment to providing exceptional service. Your contributions will help drive the success of the agency and support clients in securing their insurance needs.
This position offers a competitive base hourly wage, eligibility for benefits after three months of employment, and opportunities for advancement. The work environment emphasizes teamwork, growth, and client satisfaction. Team members are provided with resources and training to ensure compliance with all licensing requirements and industry standards. As a member of an independent agency, you will gain firsthand experience in the insurance business.
To be considered for this Insurance Agency Assistant opportunity, please submit your resume using the application button provided. Qualified candidates will be contacted regarding the next steps in the interview process.
Insurance Agency Assistant - Summary- Support daily operations of the insurance agency through administrative, customer service, and communication tasks.
- Assist licensed agents in serving clients efficiently and accurately.
- Maintain a positive, organized, and professional office environment.
- Greet clients, answer phone calls, respond to emails, and address client inquiries.
- Manage schedules, book appointments, and maintain office supplies inventory.
- Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.
- Enter client information into the agency management system and update records as necessary.
- Handle billing inquiries, process payments, and follow up on overdue accounts.
- Act as a liaison between clients and agents to facilitate effective communication.
- Assist with organizing marketing events, preparing promotional materials, and managing social media accounts.
- Provide preliminary assistance to clients during the claims process, ensuring proper documentation and communication with claims adjusters.
- Base hourly pay.
- Benefits eligibility after three months of employment.
- Opportunities for advancement within the agency.
- Must be able to obtain Property & Casualty license.
- Must be able to obtain Life and Health license.
- Prior insurance experience preferred, especially with State Farm.
- Administrative or customer service experience preferred, ideally in insurance or financial services.
- Proficiency in Microsoft Office Suite and familiarity with agency management software.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Friendly, professional demeanor and a strong focus on customer satisfaction.
- High accuracy in data entry and document preparation.
- Ability to work independently, resolve client issues, and find effective solutions.
- Highly organized and detail-oriented.
- Motivated to learn and develop new skills.
- Adaptable and able to thrive in a fast-paced environment.
- Demonstrates initiative and a willingness to support team goals.
- Committed to delivering excellent customer service at all times.
- This position is with an independent contractor agent, not with State Farm Insurance Companies.
- Employees must successfully complete all applicable licensing requirements and training programs.
- Independent contractor agents hire their own employees; employees are not employees of State Farm Insurance Companies.
- If you are ready to take the next step in your career, submit your application now by clicking the job application button.