Insurance Agency Administrative Assistant
Location: PARK RIDGE, IL
Job Type: fulltime
Company: JT Restko - State Farm Agency
Salary: $45000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Join a leading insurance team as an Insurance Agency Administrative Assistant, where your organizational skills and customer service expertise will play a key role in supporting daily operations and enhancing client satisfaction. As an integral member of our dynamic office, you will contribute to maintaining streamlined processes, positive client interactions, and efficient administrative practices. This full-time position offers a unique opportunity to develop your career in the insurance industry, working alongside experienced professionals and gaining valuable insights into agency operations.
The Insurance Agency Administrative Assistant position is ideal for individuals who are highly organized, detail-oriented, and committed to delivering outstanding support in a fast-paced environment. If you have a passion for customer service, enjoy managing office tasks, and are eager to learn about insurance products and services, this opportunity provides the foundation to grow within the industry. The agency values inclusivity, training, and advancement, ensuring that every team member can reach their professional goals.
Working in this role, you will serve as the first point of contact for clients, addressing inquiries, managing schedules, and ensuring the office runs smoothly. Your administrative expertise will be essential in maintaining client records, processing insurance forms, and supporting both clients and agents with clear and effective communication. The Insurance Agency Administrative Assistant will also participate in marketing efforts and claims assistance, making this a varied and rewarding position for those who appreciate multitasking and the chance to build strong professional relationships.
The agency is committed to fostering a collaborative and supportive workplace, where each team member’s contributions are valued. With the chance to obtain a Property and Casualty license, you will deepen your industry knowledge and enhance your career prospects. The agency also offers comprehensive training and development to help you achieve licensing requirements and excel in your role. If you are bilingual in English/Spanish or English/Polish, your language skills are a valuable asset, though all applicants with a customer-focused mindset and a drive to succeed are encouraged to apply.
Located in an area recognized for its vibrant community and professional opportunities, this full-time Insurance Agency Administrative Assistant role provides a rewarding work environment and the resources you need to build a successful career. Take the next step in your professional journey and apply today by clicking the job application button—your future in the insurance industry starts here.
Insurance Agency Administrative Assistant - Summary- Key administrative support role within an established insurance agency
- Focus on customer service, organization, and office management
- Opportunities for growth, training, and professional development
- Full-time position in a supportive and inclusive workplace
- Greet clients, answer phone calls, respond to emails, and manage client inquiries in a prompt, professional manner
- Coordinate schedules, book appointments, and maintain office supply inventory
- Prepare, process, and file insurance forms and documentation accurately
- Maintain and update client files in the agency management system
- Handle billing inquiries, process payments, and follow up on overdue accounts as needed
- Serve as a liaison between clients and agents to ensure clear communication
- Assist with organizing marketing events, preparing promotional materials, and managing social media accounts
- Provide preliminary assistance in the claims process, ensuring accurate documentation and effective communication with claims adjusters
- Competitive salary plus performance-based bonuses
- PTO including personal, sick days, and vacation time
- Life insurance coverage
- Opportunities for advancement within the agency
- Comprehensive training and professional development provided
- Eligibility to obtain a Property and Casualty license prior to start date
- Previous insurance industry experience preferred, particularly with State Farm policies
- Bilingual skills in English/Spanish or English/Polish are a plus
- Prior administrative or customer service experience, especially in insurance or financial services
- Proficiency with Microsoft Office Suite and familiarity with agency management software
- Excellent verbal and written communication skills
- Strong organization, multitasking, and prioritization abilities
- Professional, friendly demeanor and a focus on customer satisfaction
- High level of accuracy in data entry and document preparation
- Ability to work independently, resolve client issues, and find effective solutions
- Detail-oriented and highly organized
- Strong customer service background
- Adaptable, with a positive attitude and willingness to learn
- Effective communicator across phone, email, and in-person interactions
- Interest in a long-term insurance industry career
- Motivated to obtain necessary industry licenses
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete all applicable licensing and training requirements.
- State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
- The hiring agency is an equal opportunity employer and welcomes applications from all qualified candidates.
If you are ready to make a positive impact as an Insurance Agency Administrative Assistant and grow your career in the insurance industry, take action now by clicking the application button to submit your resume.