Insurance Agency Administrative Assistant
Location: LINCOLN, NE
Job Type: fulltime
Company: Drew Edmond - State Farm Agency
Salary: $60000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Drew Edmond State Farm is a reputable insurance agency dedicated to delivering outstanding client service and comprehensive insurance solutions. We are seeking a motivated Insurance Agency Administrative Assistant to join our team. This full-time opportunity is perfect for an individual who thrives in an administrative capacity and is passionate about supporting insurance operations, client relations, and agency growth. As our agency continues to expand, we are looking for a team member who is highly organized, detail-oriented, and eager to build a rewarding career within the insurance industry.
As an Insurance Agency Administrative Assistant, you will play a crucial role in ensuring the smooth and efficient operation of our insurance agency. You will be the first point of contact for clients and prospects, providing exceptional customer service and assisting with a variety of administrative and insurance-related tasks. This role offers the opportunity to gain valuable experience in the insurance sector and grow professionally through ongoing training and career development initiatives.
In this position, you will be responsible for greeting clients, responding to inquiries, and managing client communications via phone, email, and in person. Your ability to maintain accurate records, manage schedules, and assist with insurance documents will contribute significantly to our agency’s continued success and client satisfaction. You will also support our marketing efforts, help prepare promotional materials, and assist with the organization of events to enhance the agency’s visibility and retention efforts.
This is an excellent opportunity for individuals with previous administrative or customer service experience, especially in an insurance or financial services environment. If you possess strong organizational skills, attention to detail, and a commitment to providing high-quality client service, we encourage you to apply for the Insurance Agency Administrative Assistant position. Take the next step in your career by clicking the job application button today!
Insurance Agency Administrative Assistant - Summary- Serve as the first point of contact for clients and prospects, ensuring a welcoming and professional experience.
- Contribute to the agency’s retention and growth initiatives by supporting daily administrative and operational functions.
- Assist with insurance documentation, client communications, and marketing activities to enhance overall agency performance.
- Opportunity to develop valuable insurance industry knowledge and skills through ongoing training.
- Greet clients, answer phone calls, and respond to email inquiries in a timely and professional manner.
- Manage appointment scheduling, office supplies, and daily administrative tasks to support agency operations.
- Reach out to prospects and existing clients for follow-up, birthday calls, and customer meetings to foster strong relationships.
- Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.
- Enter and update client information in the agency management system, maintaining data accuracy and confidentiality.
- Handle billing inquiries, process payments, and follow up on overdue accounts as needed.
- Act as a liaison between clients and insurance agents, ensuring clear and effective communication for all parties.
- Assist in the coordination of marketing events, preparation of promotional materials, and management of social media accounts to support agency visibility and growth.
- Provide preliminary assistance to clients in the insurance claims process, including documentation and coordination with claims adjusters.
- Competitive base hourly pay structure.
- Monthly performance-based bonuses.
- Opportunities for advancement within the agency.
- Comprehensive training and professional development programs.
- Ability to obtain a Property and Casualty insurance license as required by the agency.
- Preferred previous experience in insurance (State Farm experience is a plus) or a financial services setting.
- Demonstrated administrative or customer service experience, ideally in an insurance office.
- Proficiency in Microsoft Office Suite and familiarity with agency management software.
- Excellent verbal and written communication skills for effective client and team interactions.
- Strong attention to detail and organizational skills with the ability to multitask and prioritize effectively.
- Friendly, professional demeanor with a strong commitment to customer satisfaction and teamwork.
- High degree of accuracy in data entry and document preparation.
- Ability to work independently, resolve client issues, and support agency objectives.
- Highly organized and detail-oriented with a proactive approach to administrative tasks.
- Motivated to learn, grow, and advance within the insurance industry.
- Excellent interpersonal and communication skills for building positive client relationships.
- Flexible, adaptable, and able to thrive in a dynamic team environment.
- Possesses a strong work ethic, reliability, and a commitment to the agency’s mission of exceptional client service.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employment with the agency requires successful completion of applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.
- Our agency values diversity, inclusion, and equal opportunity in all employment practices.
If you are ready to contribute to a growing agency and launch your insurance career as an Insurance Agency Administrative Assistant, apply now by clicking the job application button. We look forward to reviewing your application and discussing the next steps in our interview process.