Insurance Account Manager (Bilingual - Hmong/English)
Location: St Paul, MN
Job Type: fulltime
Company: Juan Cervantes - State Farm Agency
Salary: $41600.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Account Manager (Bilingual - Hmong/English) - Full-time
Join a dynamic insurance agency as an Insurance Account Manager (Bilingual - Hmong/English), where your bilingual skills and customer-centric approach will make a meaningful impact on client relationships and business growth. This full-time position offers the perfect environment for motivated professionals who are fluent in both Hmong and English and are passionate about delivering exceptional service while driving value-based sales. If you are seeking a career that provides robust opportunities for personal and professional advancement, this is an excellent fit for you.
As an Insurance Account Manager (Bilingual - Hmong/English), you will play a pivotal role in supporting both new and existing clients with their insurance needs. Your ability to communicate fluently in Hmong and English will ensure that a diverse client base receives timely and accurate service. The position is well-suited to self-starters who thrive in a fast-paced, client-focused environment and who are eager to develop their skills in insurance sales and service. You will be encouraged to use your initiative and organizational skills to manage multiple tasks efficiently while upholding a high standard of professionalism and accuracy.
Located in a vibrant and supportive community, this opportunity allows you to build a rewarding career surrounded by a team that values integrity, growth, and teamwork. The agency provides comprehensive training and support, enabling you to obtain the necessary Property & Casualty and Life & Health licenses if you do not already have them. From day one, you will be empowered to make a difference, develop your expertise, and contribute to the overall mission of providing outstanding insurance solutions to clients.
Insurance Account Manager (Bilingual - Hmong/English) - Summary- Serve as the primary point of contact for clients, delivering exceptional customer service in both Hmong and English.
- Assist clients with insurance policy questions, changes, and claims, ensuring clarity and satisfaction throughout the process.
- Participate in a collaborative team environment focused on growth, integrity, and continuous learning.
- Establish and nurture customer relationships, providing proactive follow-up as needed.
- Offer prompt, accurate, and friendly service, addressing inquiries regarding insurance availability, eligibility, coverages, policy modifications, transfers, claim submissions, and billing explanations.
- Utilize a needs-based review process to educate clients about available insurance options and recommend appropriate solutions.
- Maintain a strong work ethic with a commitment to daily success and client satisfaction.
- Deliver timely and thorough activity reports to agency leadership.
- Stay current on product changes, industry developments, licensing, and continuing education requirements.
- Support the agency’s sales and retention goals through value-driven conversations and positive customer experiences.
- Competitive base salary with opportunities for bonuses.
- PTO including vacation and personal/sick days.
- Life insurance coverage.
- Retirement plan available upon tenure.
- Educational and continuing education (CE) reimbursement.
- Valuable industry experience and training provided.
- Opportunities for advancement and career growth within the agency.
- Fluency in Hmong and English is required.
- Previous sales experience is preferred but not required; comprehensive training is provided for the right candidate.
- Excellent interpersonal, written, verbal, and listening communication skills.
- Strong organizational abilities and attention to detail.
- Proactive, self-motivated, and committed to delivering outstanding customer service.
- Ability to work effectively both independently and within a team environment.
- Competency with standard computer functions and willingness to learn new technology tools.
- Ability to manage multiple priorities and tasks efficiently.
- Must be able to obtain Property & Casualty as well as Life and Health insurance licenses (support provided).
- Professional, energetic, and adaptable to a fast-paced environment.
- Dedicated to personal growth and continuous learning in the insurance industry.
- Demonstrates integrity, reliability, and a commitment to teamwork.
- Prides themselves on accuracy and timely completion of responsibilities.
- Proactive in addressing client needs and resolving issues promptly.
- This position is with an independent contractor agent for a major insurance provider and is not an employee role with the insurance company itself.
- Selected candidates must complete all licensing and training requirements as specified by the agency and regulatory guidelines.
- The agency is committed to an inclusive and diverse workplace, providing equal opportunity to all applicants.
- Ready to take the next step in your career? Click the job application button to apply and join a collaborative, growth-focused team in a rewarding career as an Insurance Account Manager (Bilingual - Hmong/English).
Legal Disclaimer: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.