Insurance Account Manager
Location: Silver Spring, MD
Job Type: fulltime
Company: Michael Palmiotto - State Farm Agency
Salary: $40000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
The role of Insurance Account Manager offers a dynamic and rewarding career opportunity for individuals who are fluent in both Spanish and English. As an Insurance Account Manager, you will play a pivotal part in driving client satisfaction and business growth by providing expert guidance and outstanding customer service. This position is ideal for those who thrive in a fast-paced environment and enjoy helping customers navigate their insurance needs with clarity and confidence. The Insurance Account Manager position requires a combination of strong interpersonal skills, attention to detail, and a proactive approach toward developing client relationships. Working within a reputable insurance agency, you will be responsible for building trust with clients, understanding their individual requirements, and recommending suitable insurance solutions to protect their interests.
Located in Silver Spring, MD, this full-time Insurance Account Manager role is designed for self-motivated professionals who are eager to contribute to a team-focused culture. The successful candidate will demonstrate a commitment to delivering prompt, accurate, and friendly customer service. This includes responding to client inquiries about insurance options, eligibility, policy changes, claims, and billing details. The agency supports its team members by providing ongoing training, career advancement opportunities, and a positive work environment that values initiative and achievement.
In this Insurance Account Manager position, you will engage with prospective and existing customers on a daily basis. Your responsibilities will encompass developing leads, scheduling appointments, identifying customer needs, and marketing appropriate insurance products and services. Establishing and maintaining strong client relationships is a cornerstone of this role, ensuring ongoing support and satisfaction. The position also requires the ability to multitask efficiently, handle multiple client accounts, and provide clear communication at all stages of the customer journey.
As a bilingual professional, your ability to communicate effectively in both Spanish and English will be essential for serving a diverse client base and ensuring all customers receive the information and support they need. Insurance licensing in both Property & Casualty and Life & Health is required (or must be obtained), and prior experience in insurance sales or a similar client-facing role is highly preferred. Success in this position is measured by your ability to meet or exceed sales goals, foster lasting client relationships, and contribute to the agency’s ongoing growth and success.
Joining this insurance agency as an Insurance Account Manager means becoming part of a community-focused team where your contributions are recognized and rewarded. The agency offers a supportive environment with competitive compensation, opportunities for professional growth, and the chance to make a meaningful impact in the lives of clients. If you are ready to advance your career in the insurance industry and are passionate about delivering exceptional service, this is the perfect role for you.
Insurance Account Manager - Summary- Serve as a primary point of contact for clients seeking insurance solutions.
- Build and maintain strong relationships with customers to ensure satisfaction and retention.
- Utilize bilingual (Spanish/English) skills to effectively communicate with a diverse client base.
- Contribute to a positive team environment in a respected insurance agency.
- Develop and manage leads through proactive outreach and follow-up.
- Schedule and conduct appointments to assess customer needs.
- Recommend and market appropriate insurance products and services.
- Establish and nurture client relationships for ongoing business development.
- Respond promptly to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification.
- Maintain accurate client records and documentation.
- Collaborate with team members to achieve individual and group sales targets.
- Participate in ongoing training and licensing requirements as applicable.
- Competitive base pay with annual adjustments.
- Monthly bonus opportunities based on individual and team performance.
- PTO including vacation and personal/sick days.
- Opportunities for advancement and career growth within the agency.
- Valuable industry experience and professional development.
- Bilingual proficiency in Spanish and English required.
- Property & Casualty license required.
- Life & Health insurance license required or ability to obtain.
- Prior experience in insurance sales, outside/inside sales, retail sales, or telemarketing preferred.
- Demonstrated success in meeting sales goals or quotas preferred.
- Excellent written, verbal, and listening communication skills.
- Self-motivated with the ability to work independently and as part of a team.
- Strong organizational skills and ability to multitask.
- Ability to effectively relate to clients and provide exceptional customer service.
- Energetic, proactive, and goal-oriented professional.
- Thrives in a fast-paced and client-focused environment.
- Passionate about helping others and delivering value-based solutions.
- Seeks continuous improvement and embraces new challenges.
- Dedicated to upholding the highest ethical standards in client interactions.
- This position is with an independent contractor agent, not with the parent insurance company.
- Employment is contingent upon successful completion of applicable licensing requirements and training programs.
- Team members are employees of the independent agent, not of the parent insurance company.
- The agency is committed to providing equal employment opportunities to all qualified individuals.
- Silver Spring, MD offers a vibrant community and a diverse client base, making it an excellent location to build your insurance career.
If you are ready to take the next step in your insurance career as an Insurance Account Manager, we invite you to apply by clicking the application button. Join a team that values your expertise, supports your professional growth, and empowers you to make a real difference for clients every day.