Insurance Account Manager
Location: SYLACAUGA, AL
Job Type: fulltime
Company: Sheila Curtis - State Farm Agency
Salary: $32000.0 - $82000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Account Manager plays a pivotal role in supporting agency operations and driving customer satisfaction. As a valued member of a State Farm Agent team, you will serve as a direct liaison between clients and the agency, ensuring that policyholders' needs are met with professionalism, accuracy, and genuine care. This position offers a unique opportunity to foster strong client relationships, contribute to business growth, and develop your career in the insurance industry. By focusing on meaningful customer interactions and proactive service, you will become an essential part of the agency’s daily success.
In this full-time role, you will work closely with experienced insurance professionals to enhance the lives of customers by marketing and recommending appropriate products and services. The Insurance Account Manager is dedicated to building trust, ensuring responsive communication, and delivering exceptional service experiences. Whether you are assisting with inquiries about coverage, processing policy changes, or guiding clients through claims and billing, your commitment to excellence will have a lasting impact on clients and the agency alike.
Joining our team provides rewarding opportunities for career advancement and personal growth. The environment encourages continuous learning, networking, and the development of vital skills needed for long-term success in the insurance field. The Insurance Account Manager position is ideal for sociable, detail-oriented, and sales-driven individuals who thrive in a client-centric atmosphere and are motivated to achieve professional goals.
As an Insurance Account Manager, you will play an integral part in supporting agency objectives, developing new business, and nurturing lasting client relationships. Your efforts not only drive agency growth, but also help protect the interests and wellbeing of individuals and families within the community.
Insurance Account Manager - Summary- Serve as a primary contact for clients, addressing their insurance needs and concerns with efficiency and care.
- Act as a bridge between clients and agency departments, ensuring seamless service and satisfaction.
- Enhance agency growth through proactive sales strategies and relationship-building.
- Contribute to a positive workplace culture and support the agency’s mission of exceptional service delivery.
- Establish and maintain strong relationships with clients, following up as needed to ensure ongoing satisfaction.
- Identify and pursue new service opportunities with both current and prospective customers.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance products, policy availability, eligibility, coverage, and billing.
- Educate clients on insurance options using a customer-focused, needs-based approach.
- Generate insurance quotes, present policy options, and close sales to meet agency targets.
- Maintain ongoing networking relationships to support business development.
- Demonstrate a strong work ethic and a daily commitment to agency success.
- Support clients with policy changes, transfers, claims submissions, and other service needs.
- Competitive hourly pay, commensurate with experience.
- Monthly performance-based bonuses.
- Personal sick leave to support your health and wellbeing.
- Flexible time options for work-life balance.
- Paid vacation and holidays.
- Valuable on-the-job experience and training in the insurance industry.
- Opportunities for growth and advancement within the agency.
- Previous experience in insurance sales or customer service is preferred.
- Background in sales (inside or outside sales representative, retail sales associate, or telemarketing) is advantageous.
- Professional customer service experience in a similar environment.
- Demonstrated ability to meet sales goals and quotas preferred.
- Strong interpersonal skills and the ability to effectively relate to customers.
- Property & Casualty insurance license (must be obtained prior to start date).
- Life and Health insurance license (must be obtained prior to start date).
- Attentive, sociable, and highly motivated to succeed in a goal-driven environment.
- Possesses excellent communication skills and a customer-first attitude.
- Adaptable, organized, and eager to learn and grow within the insurance sector.
- Thrives in collaborative team settings while also excelling independently.
- Committed to personal and professional development.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire and manage their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.
- If you are driven to achieve and envision yourself thriving in this Insurance Account Manager role, we encourage you to apply by clicking the job application button and take the next step in your career journey.