Inside Sales Representative
Location: Austin, TX
Job Type: Full Time
Company: Stress-Free Auto Care
Salary: $40,000 - $100,000 per year
Category: Customer Support
Job Description Apply Now
Inside Sales Representative (ISR) - Automotive Industry
Step into an exciting opportunity as an Inside Sales Representative and become an essential part of a rapidly evolving automotive service brand. Stress Free Auto Care is committed to transforming the auto repair experience by providing honest, transparent, and convenient service to every customer. If you are passionate about sales, customer engagement, and redefining industry standards, this Inside Sales Representative role could be your next career milestone. Stress Free Auto Care empowers team members to deliver VIP-level service while driving measurable business results in a supportive, growth-oriented environment.
As an Inside Sales Representative, you will play a key role in managing high-volume inbound and outbound calls, connecting with warm leads and current customers to convert conversations into confirmed service appointments. By leveraging your consultative sales approach, you will identify customer needs, recommend additional services, and maximize upsell and cross-sell opportunities. This position is ideal for individuals who thrive on building lasting relationships, consistently achieving sales targets, and providing exceptional customer experiences.
Stress Free Auto Care values innovation, integrity, and commitment to customer satisfaction. As an Inside Sales Representative, you will be empowered to use cutting-edge CRM tools, collaborate with cross-functional teams, and contribute directly to the company’s mission of making auto care truly stress-free for everyone. By joining this dynamic team, you will have the chance to develop both professionally and personally, with clear pathways for advancement within the organization.
Working as an Inside Sales Representative, you will enjoy a flexible, fully remote work arrangement, enabling you to deliver high-impact results from anywhere while maintaining a healthy work-life balance. The company’s comprehensive benefits, competitive compensation structure, and ongoing professional development opportunities ensure you are well-supported in your career journey. If you are results-driven, motivated by challenges, and ready to make a real difference in the automotive services sector, this is the ideal role for you.
Inside Sales Representative - Summary- Key member of the sales and customer service team, responsible for converting leads into appointments and revenue.
- Focus on delivering exceptional customer interactions through inbound and outbound call management.
- Instrumental in building customer trust, loyalty, and long-term relationships.
- Opportunity to advance your career in a fast-growing, innovative company dedicated to redefining automotive service standards.
- Handle high volumes of inbound and outbound calls daily, focusing on warm leads and existing customers.
- Convert calls into scheduled vehicle service appointments, ensuring all customer needs are addressed.
- Consistently achieve and exceed key performance indicators (KPIs) for conversion rates, upselling, cross-selling, and revenue targets.
- Identify and recommend additional automotive repairs, maintenance packages, and service upgrades tailored to each customer’s needs.
- Provide white-glove, VIP-level customer service to ensure positive experiences and repeat business.
- Communicate effectively regarding service options, timelines, and associated costs.
- Utilize CRM platforms to manage leads, track appointments, and document all customer interactions.
- Work collaboratively with shop and service teams to ensure seamless customer handoffs and follow-ups.
- Competitive base salary with commission and bonus opportunities (OTE up to $100,000).
- Comprehensive benefits package including paid time off (PTO), six paid holidays per year, and medical, dental, and vision insurance.
- 401(k) plan with a 4% employer match to support your long-term financial goals.
- Employee referral program offering additional earning potential.
- Fully remote work environment, providing flexibility and convenience.
- Clear career advancement opportunities as the company continues to expand.
- Previous experience in sales development, call center, or inside sales roles; automotive industry experience is a plus but not required.
- Proven ability to handle high call volumes (75-100+ calls per day) while maintaining professionalism and enthusiasm.
- Track record of meeting or exceeding sales and customer service KPIs.
- Strong consultative selling skills, able to influence and close appointments without being pushy.
- Proficiency in using CRM tools for lead management and appointment scheduling.
- Excellent organizational and multitasking skills; fast, accurate typing (minimum 40 WPM).
- Ability to thrive in a fast-paced, goal-driven environment while ensuring customer satisfaction remains a top priority.
- High-energy, self-motivated sales professional with a passion for delivering outstanding customer service.
- Excellent verbal and written communication skills, with a positive and approachable demeanor.
- Ability to build trust and rapport quickly with diverse customers.
- Strong attention to detail and a commitment to accurate documentation.
- Desire to grow professionally and contribute to a company that values innovation and personal development.
- Adaptable and comfortable working in a remote team environment.
- Stress Free Auto Care’s mission is to create a stress-free, transparent, and trustworthy auto service experience.
- The company is investing in rapid growth, offering employees significant opportunities for advancement.
- Enjoy the benefits of a fully remote position, supported by modern technology and collaborative team culture.
- Working for Stress Free Auto Care means making a real impact on how customers experience automotive services.
- If you’re ready to take your sales and customer service skills to the next level, click the job application button and apply today!
- Stress Free Auto Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.