HVAC Service Technician
Location: Albany, OR
Job Type: Full-Time
Company: HireAligned
Salary: $26-34/hr
Category: General
Job Description Apply Now
The HVAC Service Technician role is a critical position at Advantage Heating & Air, focusing on diagnosing, repairing, and restoring residential HVAC systems. As an HVAC Service Technician, you will be at the forefront of solving system failures and handling advanced troubleshooting calls, ensuring that customers receive prompt, high-quality service. This is a Full-time opportunity in Salem, OR, designed for professionals with strong technical skills who are passionate about delivering excellent customer experiences and identifying solutions tailored to each client’s needs.
As an HVAC Service Technician, you will manage demand service calls, address a wide variety of HVAC system issues, and act as a trusted advisor for customers. Your responsibilities will include thorough diagnostics, effective repairs, and clear communication regarding system status and options. Additionally, this position offers opportunities to generate leads for repairs, upgrades, and system replacements, contributing directly to the company’s growth and customer satisfaction.
Advantage Heating & Air values its team of HVAC Service Technicians as the engine of the business. By accurately diagnosing problems, performing efficient repairs, and maintaining detailed digital records, you will ensure that each service call is completed to the highest standard. Your ability to build trust through transparency and technical expertise will play a significant role in the company’s success.
HVAC Service Technician - Summary- Diagnose, repair, and restore residential HVAC systems including furnaces, heat pumps, air conditioning units, and ductless systems
- Deliver exceptional customer experiences by providing honest, professional recommendations for repairs or replacements
- Contribute to revenue growth through effective problem-solving and identification of additional service opportunities
- Maintain detailed, organized records using digital tools such as ServiceTitan
- Collaborate with dispatch, sales, and installation teams for seamless service delivery
- Diagnose and repair a range of residential HVAC equipment, addressing electrical, mechanical, and airflow issues
- Conduct advanced troubleshooting to identify root causes of system failures
- Perform high-quality repairs to resolve issues on the first visit, ensuring customer safety and satisfaction
- Test systems post-repair to verify proper operation and compliance with safety standards
- Explain system problems, repair options, and recommendations clearly to customers
- Present honest, value-driven advice regarding repair versus replacement options
- Utilize ServiceTitan or similar CRM platforms to provide pricing, document work, and communicate with the sales team
- Identify and recommend additional repairs, system improvements, and upgrade opportunities
- Generate qualified sales leads for system replacements and value-added products such as memberships or indoor air quality solutions
- Complete accurate, detailed job notes and upload supporting photos for every service call
- Track time, materials, and job status in real time for efficient workflow management
- Communicate effectively with dispatch regarding job progress and availability, assisting in schedule optimization
- Coordinate with installation and sales teams for smooth handoffs and escalation when necessary
- Competitive hourly compensation during training, typically a 60-day period
- Transition to performance-based pay following successful completion of training
- Opportunity for additional earnings through lead generation and sales of system upgrades and memberships
- Potential access to comprehensive benefits, as offered by Advantage Heating & Air
- Proven experience in HVAC diagnostics and repair
- Ability to troubleshoot complex system issues independently
- Strong knowledge of electrical systems, airflow, and refrigeration principles
- Excellent communication and customer service skills
- Experience using ServiceTitan or similar CRM platforms is preferred
- Valid driver’s license and a clean driving record
- Detail-oriented and committed to resolving issues on the first visit
- Efficient with time management and documentation practices
- Proactive in identifying new service and sales opportunities
- Trustworthy, transparent, and able to explain technical concepts clearly to customers
- Collaborative and comfortable working with dispatch, sales, and installation teams
- High standards for safety, professionalism, and customer satisfaction
- The HVAC Service Technician is a key revenue driver, directly impacting company profitability and customer loyalty through accurate diagnostics and efficient repairs
- The role provides a pathway for career growth within Advantage Heating & Air, with opportunities to expand technical skills and advance within the organization
- Working in Salem, OR offers a vibrant community atmosphere and access to a diverse customer base
- Advantage Heating & Air is committed to providing an inclusive and supportive work environment for all employees
If you are a skilled HVAC Service Technician seeking a Full-time role with the opportunity to make a direct impact, we encourage you to apply now by clicking the job application button and joining our dynamic team at Advantage Heating & Air.