HVAC Service Technician
Location: Salem, OR
Job Type: Full-Time
Company: HireAligned
Salary: $26-34/hr
Category: General
Job Description Apply Now
HVAC Service Technician roles are essential for ensuring the optimal performance, safety, and comfort of residential environments. If you are passionate about troubleshooting and repairing heating, ventilation, and air conditioning systems, this opportunity will allow you to leverage your technical expertise while delivering an outstanding customer experience. As a HVAC Service Technician, you will be at the forefront of resolving urgent HVAC issues, recommending appropriate solutions, and contributing to a positive company reputation through high-quality workmanship.
In this full-time position, you will be responsible for diagnosing and repairing a variety of residential HVAC systems, including furnaces, heat pumps, air conditioning units, and ductless mini-splits. Your day-to-day work will involve responding to service calls, performing advanced troubleshooting, and ensuring that each system is restored to optimal performance. Utilizing your in-depth knowledge of electrical, mechanical, and airflow principles, you will address complex system failures while maintaining a strong focus on safety and customer satisfaction.
Clear and empathetic communication is a cornerstone of this role. You will interact directly with customers, explaining system issues in understandable terms and presenting honest options for repair or replacement. By building trust through transparency and technical skill, you help homeowners make informed decisions regarding their HVAC systems. Additionally, you’ll use digital tools such as ServiceTitan to provide pricing, document repairs, and ensure all records are accurate and accessible.
As an HVAC Service Technician, you will identify opportunities for additional repairs, upgrades, and system replacements when beneficial to the customer. Your technical evaluations will help generate qualified leads and offer value-added products such as indoor air quality solutions and service memberships. By accurately documenting recommendations, you support the sales team in following up with clients who may benefit from further services or equipment upgrades.
Organization, efficiency, and coordination are crucial in this role. You will maintain detailed digital records for every job, including diagnostics, work performed, and customer recommendations. Effective communication with dispatch and other team members ensures a seamless workflow, timely job completion, and exceptional service delivery. When escalation or handoff is necessary, you’ll coordinate with installation and sales teams to guarantee smooth transitions and the highest standard of customer care.
Working as a HVAC Service Technician in this area offers the chance to join a supportive team that values technical expertise, continuous improvement, and customer-focused service. This role provides a clear pathway for growth, with performance-based compensation and opportunities to expand your skills and responsibilities over time. Your contributions directly impact company success, customer loyalty, and your own professional development within the HVAC industry.
Apply now by clicking the job application button to begin your journey as a valued HVAC Service Technician and make a difference in the comfort and safety of local homes.
HVAC Service Technician - Summary- Diagnose, repair, and restore residential HVAC systems
- Respond to demand service calls and troubleshoot advanced system issues
- Communicate repair options and recommendations clearly to customers
- Document work performed and recommendations using ServiceTitan or similar CRM
- Coordinate with dispatch, installation, and sales teams as needed
- Diagnose and repair furnaces, heat pumps, AC systems, and ductless units
- Troubleshoot electrical, mechanical, and airflow-related issues
- Conduct high-quality, first-time repairs and test systems for proper operation
- Explain findings and recommendations to homeowners in a professional manner
- Present honest repair versus replacement options
- Identify opportunities for system improvements, upgrades, or replacements
- Generate leads for system replacements and value-added services
- Accurately document job notes, recommendations, and upload photos in CRM
- Maintain organized digital records for each service call
- Communicate job status and progress with dispatch
- Assist in efficient schedule management and coordinate escalations as needed
- Hourly compensation during training period, transitioning to performance-based pay
- Opportunities for additional earnings by generating qualified leads and offering value-driven solutions
- Potential for ongoing professional development and career growth within the company
- Proven experience in diagnosing and repairing residential HVAC systems
- Strong troubleshooting skills for complex electrical, mechanical, and airflow issues
- Comprehensive understanding of HVAC principles and system components
- Excellent communication and customer service abilities
- Familiarity with ServiceTitan or similar CRM platforms preferred
- Valid driver’s license and a clean driving record
- Technically skilled and detail-oriented, with a high first-time fix rate
- Efficient in diagnostics and repair, minimizing callbacks
- Trustworthy, transparent, and able to build rapport with customers
- Driven to identify additional service opportunities and generate qualified leads
- Organized in maintaining clean, thorough documentation
- HVAC Service Technicians are key contributors to company growth and customer satisfaction
- Role offers growth opportunities and the chance to work with advanced HVAC technology
- Positive work environment focused on teamwork, safety, and continuous improvement
Take the next step in your HVAC career by applying now. Join a team where your diagnostic skills, repair expertise, and customer communication will be highly valued and rewarded.