HVAC Service Supervisor
Location: Houston, TX
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: Construction
Job Description Apply Now
HVAC Service Supervisor Job OverviewThe HVAC Service Supervisor plays an integral role in ensuring the seamless operation and performance of HVAC field service teams. As a key leader, the HVAC Service Supervisor is responsible for overseeing and guiding service technicians, managing project demands, and serving as a technical advisor. This full-time position is based in Houston, TX, and is essential to maintaining high standards of customer service, project profitability, and operational excellence in the HVAC industry.
Key Responsibilities- Supervise and mentor a team of HVAC service technicians, providing ongoing coaching and training to ensure technical proficiency and professional development.
- Manage daily workload, overtime, and labor resource planning to optimize efficiency and meet project deadlines.
- Collaborate with sales teams on equipment sales and rental opportunities, providing technical support and expertise.
- Review upcoming projects, define equipment requirements, and clarify service scope in consultation with both customers and the sales department.
- Track and monitor project costs to ensure profitability and adherence to budget constraints.
- Work with the procurement team to prepare purchase orders for equipment, installation, and parts. Coordinate with vendors and oversee shipment and installation at customer sites.
- Supervise both mechanical and electrical installation activities, ensuring compliance with project scope and managing customer expectations throughout the project lifecycle.
- Oversee start-up and commissioning of HVAC equipment, ensuring all operational standards are met.
- Obtain necessary inspection and customer sign-offs and facilitate final invoicing processes to ensure project closure and customer satisfaction.
- 5-7 years of experience in field service management or project management within the HVAC industry is required.
- Demonstrated technical expertise in HVAC equipment installation, maintenance, and troubleshooting.
- Strong interpersonal and communication skills with the ability to build relationships with sales teams, customers, and management.
- Proficiency with MS Office applications, particularly Microsoft Word and Excel.
- Valid driver's license is required.
- Ability to work a flexible schedule to meet business demands.
- Team-oriented mindset, with a passion for continuous improvement and operational excellence.
The physical requirements for the HVAC Service Supervisor position include the ability to talk or hear regularly. Occasional activities may include standing, walking, sitting, using hands to handle or feel, reaching with arms, and lifting or moving up to 100 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Success Factors- Competence in training, coaching, and managing field service staff, acting as a hands-on supervisor and technical resource for both technicians and customers.
- Strong interpersonal skills and the ability to maintain effective employee relations in a fast-paced environment. The ideal candidate will demonstrate urgency while fostering a positive, employee-focused culture.
- Commitment to compliance and a culture of customer satisfaction, focusing on building long-term relationships through excellent service and support.
Working as an HVAC Service Supervisor in Houston, TX, offers the opportunity to be part of a vibrant and growing community, contributing to the reliable delivery of HVAC solutions in a dynamic metropolitan area.