HVAC Service Manager
Location: Cedar Park, TX
Job Type: Full-Time
Company: HireAligned
Category: HVAC
Job Description Apply Now
The HVAC Service Manager plays a pivotal leadership role within the service department, focusing on optimizing technician performance, ensuring exceptional customer service, and supporting continued business growth. As the HVAC Service Manager, you will be responsible for leading a team of HVAC Service Technicians, providing direct coaching, and fostering a culture of accountability and continuous improvement. This position is essential in bridging operational goals with the development and motivation of the technical team, while maintaining the highest standards of safety and compliance in the HVAC industry.
At Advanced Air Conditioning & Heating, the HVAC Service Manager is entrusted with shaping the daily operations of the service department. Your day-to-day activities will involve hands-on leadership, guiding technicians through ride-alongs, conducting performance reviews, and implementing effective coaching strategies. By utilizing data-driven insights from platforms like ServiceTitan, you will monitor key performance indicators (KPIs) to identify trends, address challenges, and deploy targeted performance improvements. Ensuring that technicians consistently deliver outstanding customer experiences will be a cornerstone of your responsibilities.
In this HVAC Service Manager role, you will collaborate closely with other departments, including dispatch and customer service, to maximize technician utilization and deliver timely service to clients. You will also play a significant part in supporting operational logistics, such as inventory management, vehicle oversight, and equipment upkeep. Maintaining compliance with company policies and industry regulations will be expected at all times, supporting a safe and efficient work environment for the entire team.
The HVAC Service Manager will be instrumental in driving business growth through the development and retention of maintenance agreements and by assisting leadership with forecasting, budgeting, and departmental planning. By recruiting, interviewing, onboarding, and training new service team members, you will shape the next generation of HVAC professionals. Your mentorship will empower technicians to build trust with customers, communicate effectively, and contribute to the overall success of the organization.
For those looking to advance their career in the HVAC industry, this HVAC Service Manager position offers a rewarding opportunity to lead, inspire, and make a lasting impact. Advanced Air Conditioning & Heating supports professional development and values leaders who are committed to building strong, customer-focused teams. As an employee, you will enjoy a comprehensive benefits package, including medical, dental, vision, life insurance, a 401(k) plan with company match, paid time off, leadership training opportunities, and use of a company-provided vehicle.
Located in a thriving area, Advanced Air Conditioning & Heating offers the unique advantage of working with a reputable company that prioritizes excellence and innovation in residential HVAC services. Join a dynamic team where your leadership can truly make a difference, and take the next step in your career by applying to be an HVAC Service Manager today.
HVAC Service Manager - Summary- Lead and develop a team of HVAC Service Technicians, ensuring high performance and customer satisfaction.
- Implement coaching and accountability systems to drive departmental success.
- Collaborate across departments to optimize operational efficiency and technician utilization.
- Promote professional growth and positive team culture within the HVAC service department.
- Provide leadership, coaching, and development for HVAC Service Technicians, including ride-alongs and field training.
- Conduct regular performance reviews and create development plans for team members.
- Analyze technician KPIs and implement strategies to improve productivity and revenue.
- Address escalated customer concerns and ensure exceptional customer experiences.
- Recruit, interview, onboard, and train new service technicians.
- Support company compliance with safety standards and industry regulations.
- Partner with other teams to optimize scheduling, service capacity, and inventory management.
- Drive growth in maintenance agreements and support overall business development.
- Comprehensive medical, dental, vision, and life insurance packages.
- Supplemental benefits available to support your health and wellness.
- Paid time off accrual beginning after 90 days of employment.
- 401(k) plan with up to 4% company match after one year of service.
- Access to paid training and ongoing leadership development programs.
- Company-provided vehicle for business use.
- Proven experience in leadership roles such as Service Manager, Operations Manager, Field Supervisor, or Service Supervisor.
- Leadership experience in HVAC, plumbing, electrical, or home services is strongly preferred.
- Demonstrated ability to coach teams, track KPIs, and manage departmental performance.
- Experience using ServiceTitan or similar service management software is preferred.
- Strong understanding of residential service operations and customer service principles.
- Valid driver's license with an acceptable driving record.
- Ability to pass a background check and pre-employment drug screening.
- Experienced leader with a talent for coaching and developing technical teams.
- Data-driven decision maker with a strong focus on performance improvement.
- Excellent communicator who can foster a positive team culture and customer-centric mindset.
- Organized and adaptable, capable of managing multiple priorities in a fast-paced environment.
- Passionate about growing teams and delivering high-quality HVAC service.
- Working at Advanced Air Conditioning & Heating provides opportunities for professional growth and the ability to shape the future of a dynamic service department.
- The company is committed to investing in employees through ongoing development and leadership training.
- Enjoy a supportive work environment and the chance to lead teams in delivering exceptional residential HVAC solutions.
- Apply today by clicking the job application button to take the next step in your HVAC management career.
Advanced Air Conditioning & Heating is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.