HVAC Service Advisor
Location: Bow, NH
Job Type: Full Time Regular
Company: Stark Tech Group
Category: Customer & Field Services
Job Description Apply Now
The HVAC Service Advisor plays a crucial role in supporting HVAC operations by providing expert guidance, accurate time and material estimates, and customer-focused solutions. As an HVAC Service Advisor, you will serve as a key liaison between customers, Account Managers, field technicians, and internal teams, ensuring seamless communication and the delivery of high-quality HVAC services. This position is designed for individuals with a deep knowledge of HVAC systems, who are adept at managing quotations, sourcing parts, and maintaining strong relationships with both clients and colleagues. If you are passionate about the HVAC industry, possess excellent organizational and customer service skills, and seek a dynamic, growth-oriented environment, this full-time HVAC Service Advisor role offers an excellent opportunity to advance your career.
HVAC Service Advisor - Summary- Serve as the principal point of contact for customers and Account Managers regarding service proposals, estimates, and technical inquiries.
- Leverage HVAC systems knowledge to develop accurate scopes of work, detailed quotations, and repair or upgrade recommendations.
- Support company growth and customer satisfaction by ensuring smooth coordination across service, technical, and warehouse teams.
- Promote trust, reliability, and innovation while representing the company’s values in every customer and team interaction.
- Prepare and deliver accurate quotations and proposals tailored to customer needs, collaborating closely with service departments and field technicians.
- Maintain comprehensive product knowledge of HVAC systems, components, and related services.
- Respond promptly to inbound sales inquiries received through phone, email, and website channels, ensuring timely and effective communication.
- Identify and pursue proactive sales opportunities, generating leads and supporting ongoing business development.
- Liaise effectively with customers and Account Managers, providing regular updates and coordinating service based on specific customer requirements.
- Coordinate with field technicians, service managers, and warehouse teams to ensure efficient order processing, parts sourcing, and service delivery.
- Manage parts ordering for approved work, address material returns, and resolve product availability questions to facilitate timely repairs and upgrades.
- Demonstrate exceptional customer service skills, handling customer interactions with professionalism and a focus on satisfaction.
- Support the service team by monitoring schedules, assisting with work orders, and ensuring all customer requests are addressed accurately and efficiently.
- Competitive pay reflective of experience and industry standards.
- Comprehensive benefits package including paid time off, 401(k) plan with employer match, and medical coverage.
- Access to employee wellness programs designed to promote health and well-being.
- Opportunities for career development and advancement within a fast-growing, innovative company focused on facilities and energy solutions.
- Work in a supportive, positive environment where your skills and contributions are highly valued.
- High School Diploma or equivalent required; technical school education or equivalent combination of education and experience in the Boiler, Critical Power, or HVAC industry preferred.
- Minimum of 5 years of relevant experience in HVAC service, estimating, or a related field.
- Strong interpersonal and communication skills to effectively interact with customers, Account Managers, and internal teams.
- Demonstrated ability to manage time, prioritize tasks, and collaborate within a team environment.
- Proficiency in preparing detailed customer quotations and managing parts research and sourcing.
- Solid understanding of HVAC products, industry standards, and service processes.
- Excellent organizational and problem-solving skills.
- A customer-centric professional with a deep understanding of HVAC systems and service requirements.
- A proactive team player who excels at managing multiple tasks and supporting both customers and colleagues.
- Detail-oriented with experience in estimating, quoting, and order processing within the HVAC or building services industry.
- Strong communicator, able to bridge the gap between technical teams and clients to ensure clarity and satisfaction.
- Driven by trust, reliability, and innovation, with a commitment to supporting company growth and customer success.
- Stark Tech is recognized as a leader in facilities and energy solutions, specializing in the integration of systems and the provision of energy-efficient equipment and services.
- Employees are encouraged to contribute ideas and embrace innovative technologies such as renewable natural gas conversion and energy storage solutions.
- The company is committed to sustainability and the well-being of both customers and staff.
- Apply today for the HVAC Service Advisor position and become part of a forward-thinking team dedicated to excellence and continuous improvement. Click the job application button to submit your application and take the next step in your HVAC career.
Stark Tech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.