HVAC Service Advisor
Location: Ballston Spa, NY
Job Type: Full Time Regular
Company: Stark Tech Group
Category: Customer & Field Services
Job Description Apply Now
The HVAC Service Advisor serves as a critical link between customers, technicians, and internal support teams to ensure the seamless delivery of high-quality HVAC services. As an HVAC Service Advisor, you will be responsible for preparing detailed and accurate technical estimates for a broad spectrum of HVAC service needs, including service contracts, repairs, system upgrades, and full system replacements. This pivotal role requires an in-depth understanding of HVAC and boiler systems, as well as the capability to interpret complex technical diagnostics and translate them into clear, actionable proposals for both customers and internal teams.
In the role of HVAC Service Advisor, you will act as a technical liaison, facilitating effective communication among field technicians, customers, and the broader support organization. Your ability to clearly communicate technical findings and recommendations will help foster customer trust and satisfaction, and your meticulous attention to detail will ensure that every estimate and proposal meets both customer expectations and company standards.
Collaboration is key in this position. The HVAC Service Advisor works closely with branch management and corporate leadership to ensure that all quoting practices are fully aligned with organizational goals, compliance requirements, and market competitiveness. Through your work, you will support revenue growth while enhancing the company’s reputation for transparency, reliability, and technical excellence in HVAC services.
By joining a reputable organization focused on facilities and energy solutions, you will be part of a forward-thinking team dedicated to integrating cutting-edge technologies and supporting sustainability initiatives. This is a unique opportunity for a seasoned HVAC professional to advance in a dynamic, growth-oriented environment while enjoying comprehensive benefits and opportunities for professional development.
HVAC Service Advisor - Summary- Acts as the primary point of contact for customers seeking HVAC service, repairs, or upgrades.
- Prepares accurate and detailed estimates and proposals for a wide range of HVAC services.
- Translates technical diagnostics into clear, customer-friendly documentation.
- Works collaboratively with technicians, management, and support staff to ensure all projects meet quality and compliance standards.
- Contributes to revenue growth and customer satisfaction through precise and timely quoting practices.
- Provide detailed technical estimates for service contracts, repairs, system upgrades, and replacements.
- Serve as the technical liaison between field technicians, customers, and internal teams.
- Interpret and communicate diagnostic findings in a clear and professional manner.
- Collaborate with branch and corporate leadership to align quoting with company goals and compliance standards.
- Maintain comprehensive knowledge of company offerings and market trends in HVAC services.
- Ensure that all proposals and quotations meet organizational quality, transparency, and accuracy standards.
- Utilize Microsoft Office and handheld devices for estimate preparation and communication.
- Competitive compensation commensurate with experience and market standards.
- Paid time off to support work-life balance.
- 401(k) plan with employer match for long-term financial security.
- Comprehensive medical coverage and wellness programs.
- Career advancement opportunities within a fast-growing, innovative organization.
- Supportive and positive work environment that values skill and dedication.
- High school diploma or equivalent required; technical or trade school education strongly preferred.
- Minimum of 7-10 years of field service experience in HVAC and boiler systems, with strong diagnostic and repair skills.
- Proven experience in preparing service and repair estimates, proposals, or quotations.
- Universal EPA CFC certification required; additional certifications such as EGSA, UA Apprenticeship, NATE, or STAR are preferred.
- OSHA 10 certification required; OSHA 30 certification preferred.
- Proficiency with Microsoft Office applications and handheld devices (smartphones, tablets).
- A seasoned HVAC professional with extensive field experience and technical expertise.
- Demonstrated ability to communicate technical information clearly to both customers and internal teams.
- Detail-oriented with a strong focus on accuracy and customer satisfaction.
- Comfortable working in a collaborative, fast-paced environment focused on growth and innovation.
- Committed to upholding best practices in safety, compliance, and industry standards.
- Joining our organization provides the opportunity to contribute to the integration of sustainable and energy-efficient technologies.
- Our company is recognized for supporting employee well-being and professional growth.
- Enjoy working in a forward-thinking environment that values transparency, trust, and technical excellence.
- Advance your career by applying now and becoming part of a customer-focused team dedicated to high standards and innovation in HVAC services.
Take the next step in your HVAC career—apply today by clicking the job application button and join a company that values your expertise, dedication, and ambition!