HVAC Maintenance Technician
Location: Salem, OR
Job Type: Full-Time
Company: HireAligned
Salary: $20-25/hr
Category: General
Job Description Apply Now
The HVAC Maintenance Technician plays a pivotal role in ensuring the longevity, reliability, and efficiency of residential heating, ventilation, and air conditioning (HVAC) systems. As a valued team member at Advantage Heating & Air, you will deliver high-quality maintenance services to VIP program members and recurring customers by performing routine maintenance, system tune-ups, and detailed inspections. This full-time position is essential for fostering customer loyalty, reducing system breakdowns, and identifying potential service and upgrade opportunities, all while upholding the company's commitment to outstanding customer experience and satisfaction.
As an HVAC Maintenance Technician, you are often the primary point of contact for our customers, representing the company with professionalism and technical expertise during every visit. Your responsibilities will include conducting thorough seasonal maintenance on a variety of HVAC systems such as furnaces, heat pumps, air conditioning units, and ductless mini-splits. You will follow comprehensive company checklists to ensure each system operates safely and efficiently, replacing filters, cleaning components, and testing system performance as part of routine service visits.
A significant part of your role involves systematically inspecting HVAC systems to identify any wear-and-tear, emerging safety concerns, or potential failure points. Accurate documentation is crucial; you will use field service software to record your findings, including detailed notes and photos. When issues are detected, you will communicate your recommendations for repairs or upgrades directly to customers in a transparent and non-pressurized manner, supporting both service technicians and the sales team in delivering holistic solutions.
Customer experience is central to the HVAC Maintenance Technician role. During each maintenance visit, you will educate homeowners on the condition of their systems, discuss the importance of regular maintenance, and reinforce the benefits of the VIP membership program. Building rapport and trust with customers encourages long-term relationships and generates referrals, contributing to the growth of both the company and your own career.
Operational communication is another critical aspect of the HVAC Maintenance Technician position. You will maintain real-time contact with dispatch to keep schedules running smoothly, accurately tracking your time, materials used, and job completion details. Timely and complete communication ensures jobs are documented correctly for follow-up, payroll, and reporting, while also facilitating efficient scheduling and prompt updates in the event of delays or changes.
Supporting the VIP membership program is an ongoing responsibility. You will conduct maintenance visits aligned with membership agreements, proactively identify memberships that are expiring, and communicate with customers to support renewals. By demonstrating the tangible benefits of program participation, you help retain customers and ensure their systems remain in prime condition year-round.
To excel as an HVAC Maintenance Technician, you should have prior experience in residential HVAC maintenance or service, possess a strong attention to detail, and be adept at following established processes. Effective communication and customer service skills are essential, alongside proficiency in using tablets and field service management software like ServiceTitan. A valid driver’s license and a clean driving record are required, as the role often requires independent travel to customer locations.
Success in this position is measured by the consistent delivery of high-quality maintenance, thorough and accurate system inspections, strong rapport with customers, and the ability to identify and communicate potential service or sales opportunities. Reducing callbacks and missed issues during maintenance is a key indicator of strong performance.
The compensation structure for the HVAC Maintenance Technician role typically includes an hourly rate during the initial training period, followed by a transition to performance-based pay. This structure rewards technicians who deliver exceptional service, uphold company values, and contribute to customer retention and satisfaction.
Working at Advantage Heating & Air provides the opportunity to be part of a dedicated team committed to excellence and growth. You will make a tangible impact on customer comfort and safety while developing your technical skills and advancing your HVAC career. If you are ready to take the next step as an HVAC Maintenance Technician, click the job application button to apply and join our team today.
HVAC Maintenance Technician - Summary- Responsible for performing routine HVAC system maintenance, tune-ups, and inspections.
- Serves as the primary point of contact for VIP program customers, promoting positive relationships.
- Supports company growth through customer retention, service opportunities, and sales referrals.
- Perform seasonal maintenance on residential HVAC systems including furnaces, heat pumps, air conditioners, and ductless systems.
- Complete VIP membership tune-ups and checklists according to company standards.
- Inspect, clean, and test system components for safety and optimal performance.
- Document findings with detailed notes and photos using field service software (e.g., ServiceTitan).
- Communicate recommended repairs and upgrades to customers professionally.
- Maintain real-time communication with dispatch and accurately track job status.
- Support membership renewals and customer education regarding system care.
- Hourly pay during training period (typically 60 days).
- Transition to performance-based pay after training.
- Opportunities for professional development and advancement.
- HVAC maintenance or service experience preferred.
- Strong attention to detail and adherence to processes/checklists.
- Excellent communication and customer service skills.
- Proficiency with tablets and field service management software.
- Ability to work independently and manage time efficiently.
- Valid driver’s license and clean driving record required.
- Experienced in residential HVAC system maintenance and troubleshooting.
- Personable, professional, and customer-focused in all interactions.
- Technically proficient and detail-oriented in documenting service visits.
- Motivated to support company membership programs and growth initiatives.
- Reliable, punctual, and able to work independently in the field.
- This role is integral to customer satisfaction, system reliability, and company growth.
- Regularly interacts with customers, dispatch, and service/sales teams.
- Opportunities for ongoing training and career advancement are available.
- Apply today by clicking the job application button to become a vital member of our HVAC maintenance team.