HVAC Dispatcher
Location: Richmond Hill, GA
Job Type: Full-Time
Company: HireAligned
Salary: $40,000 - $60,000/yr
Category: Dispatch
Job Description Apply Now
HVAC Dispatcher
Are you skilled at keeping operations running smoothly, coordinating field teams, and ensuring customers receive prompt, reliable service? Georgia Air is seeking a dedicated HVAC Dispatcher to join our team. In this essential role, your organizational abilities and communication skills will directly impact the efficiency of our service operations and customer satisfaction. As an HVAC Dispatcher, you will be the crucial connection between our valued customers and our talented technicians, ensuring every service call is completed efficiently and to the highest standards.
Working as an HVAC Dispatcher at Georgia Air offers you the opportunity to thrive in a dynamic, supportive environment. Our dispatch team is at the heart of what we do, managing the daily flow of service calls and making sure every detail is handled with precision. If you excel at multitasking, problem-solving, and providing exceptional customer service, this is the perfect opportunity for you to advance your career in the HVAC industry.
Employment with Georgia Air comes with a full range of benefits, professional development opportunities, and a positive, collaborative workplace culture. We believe in investing in our team members from day one, providing comprehensive health benefits, paid time off, ongoing training, and a clear path for career growth. Whether you're already experienced in HVAC dispatching or looking to take the next step in your service industry career, we invite you to apply and become part of our mission to deliver comfort and quality to every customer we serve.
Located in Richmond Hill, Georgia, Georgia Air is proud to serve our local community with excellence and integrity. As a locally owned company, we are committed to supporting our team and making a positive impact in our area. Joining our team means becoming part of a company that values your contributions and offers real opportunities for personal and professional advancement.
HVAC Dispatcher - Summary- Serve as the primary point of contact between customers and field technicians, ensuring seamless communication and efficient scheduling of service calls.
- Utilize advanced dispatching software and processes to assign, monitor, and adjust work orders throughout the day for optimal productivity.
- Maintain detailed customer records, coordinate follow-up visits, and manage technician on-call schedules to guarantee top-tier service delivery.
- Play a vital role in supporting both the operational and customer service goals of Georgia Air.
- Monitor live service calls and dynamically assign or adjust work orders as jobs are completed.
- Coordinate return visits for technicians based on parts availability and customer needs.
- Maintain and update technician on-call and daily schedules.
- Accurately update customer records and notes within the ServiceTitan CRM platform.
- Communicate clearly and professionally with customers and field teams to keep all parties informed throughout the service process.
- Optimize technician routes using the Nexstar dispatch process to ensure timely and efficient service delivery.
- Proactively manage the dispatch board by anticipating potential delays, parts requirements, and shifting customer priorities.
- Support business goals by providing seamless operational coordination and exceptional customer service at all times.
- Competitive annual salary commensurate with experience.
- Comprehensive health benefits, including medical, dental, and vision coverage for employees and their families.
- Paid vacation and holidays, allowing for genuine work-life balance.
- Short-term and long-term disability coverage, as well as life insurance, for financial peace of mind.
- Flexible scheduling options in a supportive work environment.
- Ongoing training and development opportunities, including Nexstar process training and ServiceTitan tools.
- Collaborative team culture with opportunities for advancement and professional growth.
- Signing bonus for new hires who join our team.
- High school diploma or GED required.
- Minimum of 2 years of dispatching experience within a service industry environment.
- Advanced customer service skills with professional, polished verbal and written communication abilities.
- Strong attention to detail and the ability to prioritize tasks under pressure.
- Demonstrated multitasking and problem-solving capabilities.
- Knowledge of geographic areas served or strong map-reading skills preferred.
- Intermediate proficiency in MS Office applications including Word, Excel, and Outlook.
- Preferred: 5+ years combined customer service and dispatching experience, prior HVAC industry experience, familiarity with ServiceTitan CRM, and exposure to Nexstar dispatch training.
- Proactive, detail-oriented, and able to thrive in a fast-paced environment.
- Exceptional communicator, capable of managing multiple priorities and adapting to changing demands throughout the day.
- Committed to providing outstanding service to both customers and field teams.
- Technologically savvy, with the ability to learn and utilize industry-specific software tools for dispatching and record-keeping.
- Team player with a positive attitude and strong work ethic, ready to contribute to a supportive and professional workplace culture.
- Georgia Air is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
- Opportunities for ongoing learning and career advancement are available to all team members.
- Georgia Air values local community engagement and offers a supportive, family-oriented work environment.
If you're ready to take on a pivotal role as an HVAC Dispatcher and be part of an organization that values your skills and offers real opportunities to grow, click the application button to apply today and start building your future with Georgia Air!